The Facilities Services Analyst is responsible for providing administrative and in depth analytical support to the Facility Services Function in day to day operations as well as providing intermediate level project management services. Work assignments span the facilities and law enforcement areas of the division. This individual will support the teams in the areas of procurement, budget, metrics, event planning, recruitment, and process improvements. The incumbent will make recommendations to leadership for improving the performance of their responsible section and will assist leadership in implementation of selected initiatives to increase customer satisfaction, staff performance, and engagement. Represents the section on interdivisional teams concerning process improvements and various computer applications and systems. At this level, the incumbent is primarily responsible for assisting in the development of complex solutions for the business needs of the section. The incumbent will also provide consultation to staff in all aspects of technology and business systems used within the section. The incumbent of this position has been designated as essential personnel, and as such will be expected to report to work or work extra time even if the Board is officially closed during emergency situations, such as inclement weather.
Duties and Responsibilities
Researches metrics, inputs information and maintains quality control data in the computerized maintenance management system (CMMS). Develops reports and produces them regularly for review by management. Acts as system administrator and assists users in the day to day operation of the system. Acts as liaison to Information Systems section on issues, upgrades and testing.
Analyzes work orders to develop metrics and identifies current trends and their effect on the division's, facilities, and initiates and oversees studies to address problems. Makes recommendations to section management.
Creates documentation of procedures, policies and processes and the assessment of internal controls. Develops and maintains reports to assess effectiveness. Act as liaison to Division Administrators on service-level agreements and quality control.
Manages efficiency data to management to be used to evaluate the overall condition of the Board buildings. Reviews efficiency metrics and budget and performs research to assist in determining method of accomplishment addressing building maintenance and improvement.
Makes recommendations to supervisory staff regarding procedural changes to improve work flow and efficiency within the Mechanical section.
Provides guidance and training to section supervisors and the Facilities Services Center (FSC) on the utilization and interface of the Computerized Maintenance Management System {CMMS).
Maintains records of work schedules to provide analysis of start-up dates. Using this data, provides analysis of efficiency metrics to Mechanical Section supervisors to assist them in developing and monitoring work schedules.
Manages the process to provide contractors' access to the Board buildings by entering information in the registration system and/or obtaining a FRB access identification card. The process includes coordination of appointments, handling personal information securely, and review of paperwork for errors.
Creates and leads CMMS training program and instructions for new employees.
Creates Statements of Works to procure various services needed by the Facilities Department. Creates technical evaluation to select awardee of Contract. Conducts Contract Administration and project management support for contracts under the Facilities Department.
Assists Project Manager with Contract Administration and project management support for contracts under the Facilities Department.
Acts as liaison for sections staff between vendors/contractors and various Board offices (including the procurement, security, finance, and mechanical offices and staff). Supports project managers on logistical issues as they arise during the project lifecycle. Safeguards project deadlines by using analytical and negotiating skills to resolve problems as efficiently and quickly as possible.
Acts as liaison for sections staff between vendors/contractors and various Board offices (including the procurement, security, finance, and mechanical offices and staff). Supports project managers on logistical issues as they arise during the project lifecycle. Safeguards project deadlines by using analytical and negotiating skills to resolve problems as efficiently and quickly as possible.
Performs other related duties as required.
This position works closely with the Board's food service vendor monitoring all aspects of food operations to include budget review and development, menu plannings, food service inventory, food waste management, and catering operations. The ideal candidate will have 8 years experience in food service management, culinary arts, or hospitality management and high level executive dining with protocol and cultural preferences. Has the ability to lead and motivate a team of food service professionals, providing training and support to ensure exceptional service is delivered to all Board customers and visitors.
Position requires very good communication, analytical and organizational skills typically acquired by the completion of a Bachelor's Degree in a closely related field or equivalent experience, plus 3 (three) years of specific work experience. Must demonstrate proficiency in the use Microsoft office suite and experience maintaining automated records. Knowledge of various automated systems i.e., work order or comparable system and Oracle is desirable. Must have an aptitude for numbers and attention to details. Seeks innovative ways to do business. Good oral, written, organization and problem solving skills are required. Must be able to multi task and work independently. Must have demonstrated excellent customer relations skills and ability to deal professionally with customers at all levels in and outside the Board. Must possess some moderate knowledge of industry recognized project management skill. Must be committed to teamwork.
The ideal candidate will have:
Master Certified Food Executive, Certified Professional Food Manager, Certified HAACP Manager and Certified Executive Chef certifications are also preferred and desired. Outstanding interpersonal and communication skills, with the ability to establish and maintain effective relationships with vendors, team members, and leadership.
Strong analytical and problem-solving skills with the ability to effectively analyze data, identify trends, and implement solutions.
Flexible and adaptable to respond to changing priorities and demands.
Ability to work independently and collaboratively in a fast-paced work environment.
Incumbent has contact with all staff levels at the Board and must be able to communicate effectively both orally and in writing. Must have good communication skills and be able to present findings from reports and analysis orally, in writing, or graphically. Organizes planning meetings for new and existing projects and develops consensus among interested parties as to the proposed course of action.
Acts as a liaison for section staff between vendors/contractors and various Board offices (including the procurement, security, finance, and mechanical offices and staff). Supports project managers on logistical issues as they arise during the project lifecycle. Safeguards project deadlines by using analytical and negotiating skills to resolve problems as efficiently and quickly as possible.
Incumbent assists the Conference and Event Management Team in the planning and logistics of Board events. Assistance could include help with set ups, coordination, menu choices, feedback development, customer satisfaction and process improvement.
Physical Demand/Work environment: This position is located in Washington DC and work location may span across multiple sites or buildings. May require the movement of some light furniture or equipment that may weigh up to 30 pounds. Work may require considerable standing/walking, bending, or stooping. This position requires more on-site presence along with working some evenings/nights but telework is available. Must remain flexible for the changing needs of in-person presence. May be required to work odd hours, including weekends, and holidays.
