Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $25.70 - $39.40 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to respond and resolve user requests for desktop support.
Essential Functions
Provide hardware and software desktop support to end users in a Microsoft Windows Desktop environment
Respond to and resolve user requests for desktop support and provide liaison support to other bank support groups
Handle second tier support requests related to desktops, laptops, printers and other related peripherals
Provide remote support as well as hands-on troubleshooting of hardware and software-related issues
Occasional overnight travel if project or job warrants the need
Perform other duties as assigned
Knowledge Skills & Abilities Required
Working knowledge of technologies including: Desktop computer hardware, Windows Operating Systems, network printers, TCP/IP, email (Outlook/Exchange), Active Directory, Microsoft Office, virus protection, and software distribution solutions
Proven ability to prioritize and manage multiple assignments and projects
Ability to install and remove equipment weighing up to 50 pounds
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Intermediate level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
Associate's degree in Information Technology or equivalent combination of education and experience required
2+ years experience installing and supporting Windows desktop environments required
Experience with IT Service Management Software (e.g. Remedy, ServiceNow, TopDesk, FrontRange, Assyst) required
Appropriate professional certification, such as MSCE, MCP, A+, and Network+ preferred
**Level of role is determined by knowledge, experience, skills, abilities, and education
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Technical Specialist and Senior Specialist job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $25.70 to $39.40 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
