Job Description:

Location: Washington, DC

Salary: $70,000.00 USD Annually - $80,000.00 USD Annually

Description: The Judge Group is currently seeking a Sr. MAC Support Specialist to support a large federal agency in Navy Yard. This position requires five days per week onsite. For immediate consideration email your resume to rkissinger@judge.com.
- Robbie Kissinger



Requirements:



•Must have a minimum of 7 years of related experience providing IT Hardware and Software Deployment, Troubleshooting, and Problem Resolution support to end users.



Duties:



•Performs day-to-day activities required to provide Tier 2 and Tier 3 support to end users, to include, move/add/change


of end user equipment, software install and upgrades, and general troubleshooting and problem resolution.



Experience:



•Deskside support Engineer with a minimum of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment.


•Provides Tier 2 and Tier 3 deskside end user support including imaging, deployment, asset management, Windows 10 with strong user interaction skills.


•Perform IMAC procedures and lifecycle refresh activities.


•Need to be able to work independently and as part of a team.


•Diagnose and troubleshoot Apple (MAC) computer and iOS hardware and software.


•Perform repairs on Apple computer and iOS hardware and software.


•Understanding of the MAC OS Imaging process using JAMF preferred but not required.


•May be assigned to assist in leading small projects and team efforts.


•Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting


•Familiarity with Remedy and Service Now a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs.


•Experience supporting Active Directory, MS Office Suite, Bomgar, VPN, SCCM, VTC, Zoom needed.


•Escalates complex problems to upper-level deskside engineers.


•Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration, and domain administration.


•Must possess a degree. High School Diploma may be substituted with 6 additional years of related experience. HDI Technical Support Professional required within six (6) months of employment.



Additional Duties:



•Escalation point for Junior and Mid-level desk side engineers.


•Ability to act independently in a customer environment, as well as the ability to engage engineers from multiple teams to troubleshoot issues.


•Troubleshoots complex issues that were unable to be remediated by junior and mid-level engineers.


•Updates status of queued service requests with the IT service management system.


•Certifications desirable but not required include A+, Net+, Security+.


•Must be reliable and have independent transportation.

Contact: rkissinger@judge.com


This job and many more are available through The Judge Group. Find us on the web at www.judge.com Apply Now