Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!
Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.
Why AMN Healthcare? Because You Deserve the Best:
Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once, but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.
SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.
Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.
Job Summary
The Associate Customer Account Manager solves Healthcare Professionals' (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. The role manages an account of Healthcare Professionals and maintains industry recognized benchmarks (SSPA) for resolution time, Average Speed To Answer, and customer satisfaction. The Account Manager works in partnership with an assigned group of internal business partners in order to increase higher customer retention, market share and revenue. This individual demonstrates customer service and maximizes staffing fill rates accurately documenting in all applicable systems, and in a timely fashion.
Job Responsibilities
Resolves all first call resolution inquiries related to timekeeping and reimbursements.
Manages Inbound/Outbound Call Volume.
Partners with Healthcare Professionals, Clients and Sales to collect approved Time Records to ensure timely pay/bill (SCI).
Manages pay/bill discrepancies by partnering with internal and external customers.
Logs and tracks each customer to maintain historical records on all customer interactions.
Responds to internal communications to ensure prompt resolutions.
Works with multiple Branch Offices to provide seamless after hours service, creating consistency and best practice.
Educates Healthcare Professionals on navigating our self-service website for payroll information.
Educates Healthcare Professionals on navigating our self-service website for payroll information.
Establishes payment plans for Earnings Overpayment with HPs.
Education
Bachelor's Degree | Preferred
Minimum Work Experience
2-4 years in a fast paced, external facing Customer Support department.
AMN's Commitment to Diversity, Equality and Inclusion
At AMN, our diversity, equality, and inclusion philosophy is grounded in the belief that we should respect all voices, seek diverse perspectives, and succeed when we act together as a positive force for all of humanity. We have the opportunity to influence each other, our industry, and our communities by fostering a diverse team with a passion for social justice and equity. We are committed actively engaging in building an organization and society where equality is the norm, equity is achieved, and inclusion is universal so that we may all thrive.
Pay Rate
$17.25 - $20.50 Hourly Final pay rate is dependent on experience, training, education, and location.
