We are seeking a Customer Support Specialist with a medical device client in North San Jose. This position is 100% onsite. This can be a temp-to-hire role. Hours are Monday - Friday 8:00 am - 5:00 pm. The ideal candidate will have prior customer service experience with a medical device company.
Provide outstanding service to both internal and external clients regarding billing, equipment returns, payment arrangements and provide additional support as needed.
Support customer service calls relating to product administration, technical questions/issues, or product complaints.
Be the technical powerhouse with technical expertise to troubleshoot product issues and generate solutions.
Communicate daily via email, phone and in person with internal departments to ensure the customers' needs are met.
Collaborate cross-functionally with sales, product development, and support teams to deliver comprehensive solutions and support to customers.
Administer all correspondence with customers, determine order requirements and prepare related paperwork.
Identify correct product/parts, pull from inventory and pack it for shipment.
Coordinate shipping/pickup of equipment from customer sites.
Maintain customer account database and record inquiries.
Requirements:
3+ years of experience in a customer service or internal operations role with responsibility and proven abilities in the function areas described for this role.
Previous experience in a customer-facing role, preferably within medical device.
Proficient with MS Office products.
Strong communication, problem-solving, and organizational skills.
Ability to thrive in a fast-paced environment and adapt to changing priorities.
Experience with automated systems for inventory and sales management or product servicing is preferred.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
