JOB DESCRIPTION

The primary responsibility of this position will be to handle processing of new lines, renewals and endorsements for all Custom Solutions products including Workers Compensation, and Group Personal Excess. The Customer Service Representative will partner with our Custom Solutions Underwriters to provide accurate policies and certificates, incorporate compliance practices, resolve premium discrepancies and prepare accounts for renewal.

Competencies/Performance Skills required:

Strong attention to detail

Quality driven

Strong math skills

Excellent communication skills, verbal/written and interpersonal

Ability to complete multiple tasks and balance multiple priorities efficiently

Ability to adapt and learn new systems and applications

Excellent customer service skills

Strong time management and organizational skills

Personal accountability

Team player with the ability to work independently

Excellent problem solving/troubleshooting and decision making skills

Ability to build and maintain customer relationships

Results oriented; ability to manage expectations for delivering tasks and assignments

Self motivated and enjoys working in a fast paced environment

Innovative/forward thinker

Technical Skills:

Strong PC skills including proficiency in Word and Excel

Knowledge of Commercial processing systems including CUW, WIP, E-premium, Customarq, APEX a plus but not required

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.