Under the immediate supervision of the Clinical Applications Supervisor, is responsible for Provider training and support on the EMR application.
Responsibilities
A. EMR Knowledge
Knowledge - Develop and maintain in-depth, up to date knowledge and functionality of the EMR application and all other applications which interface with the EMR.
Work with the EMR Team and other stakeholders to help maintain the "Best Practice Manual"
Assist with the development and maintenance of the EMR system workflows by collaboration with key stakeholders within other departments while maintaining standard content.
Maintain all documentation for training.
B. EMR Training
Train Providers in one-on-one sessions; set up Provider specific settings. Introduce the new Providers with the functionality of the EMR. Provider follow-up support until optimal comfort level is reached on the use of the EMR.
Assess Providers on the use/competency of the EMR and best practice workflows. Providing education of existing workflows, ordering, documentation, messaging and prescriptions.
Provide re-training as necessary.
C. EMR Support
Provide support for day to day computer workflow issues and system navigation, by regularly spending support time in each office.
Provide support by remotely logging into the provider's system to assist in quick workflow or issue resolution.
Qualifications
Education: High School diploma, college degree preferred.
Experience: Recommended 3-5 years of experience in a hospital or physician office with using an EMR. Ability to assist Providers and other staff as needed on the EMR. Clinical experience preferred. Working knowledge of Microsoft Office products.
