ABOUT THE TEAM



Shaner Hotels has an amazing opportunity at The Newport Harbor Hotel and Marina located in the heart of downtown Newport, Rhode Island. The pinnacle of harbor side accommodations, our hotel, marina, and Saltwater Harbor Restaurant are located in the heart of downtown Newport and provide exceptional amenities and a prime location for our guests. Surrounded by historical cobblestone streets and world-famous yachts, The Newport Harbor Hotel and Marina neighbors everything in the downtown area. From shopping and dining to simply strolling around and seeing the sights, we are steps away from experiencing the city by the sea. Our property offers kayaks, paddleboards, bikes, and plenty of waterfront space to relax and host functions. We offer unique, diverse, and naturally lit conference space here at The Newport. We are dedicated to providing exceptional experiences for our client's right down to the smallest detail.



ABOUT US



Shaner Hotel Group


Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!



JOB DESCRIPTION



- Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
- Greet arriving guests/visitors; bid farewell to departing guests/visitors.
- Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager.
- Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies.
- Identify and explain hotel facilities and features to guests.
- Relay accurate directions to guests on inquiries of transportation within the local area.
- Handle guest complaints by ensuring guest satisfaction.
- Cash handling for parking payments
- Ensure confidentiality of hotel guests and security of access.
- Other duties as assigned.



Responsibilities

Responsible for attending to immediate needs of each guest upon arrival. Maintaining a balance between hotel parking spots and parking spots sold for the day, checking cars as they arrive to ensure they are guests of the hotel or are paying to park. Assisting with directions and general area knowledge. Thorough knowledge of all hotel services and amenities.



Qualifications

- Ability to provide legible communication and directions.
- Previous guest relations and/or training.
- Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
- High school graduate or equivalent, some college preferred.
- Bilingual English/Spanish a plus.
- Knowledge of local activities and attractions appropriate for clientele.