This position is responsible for the commercial aspects of order entry, customer PO review, new customer onboarding, and establishing relationships with our customers to provide excellent commercial support to them.
Key Responsibilities or Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Confirm pricing and delivery of repeat production orders
Review new part purchase orders for all correct commercial information and contact customer to correct if necessary.
Provide order updates to customers and account managers as required.
Manage customer order changes and notify engineering and production as necessary.
Process intercompany orders.
Field incoming customer calls and answer questions directly or contact other resources to provide answers.
Work with accounting team to resolve billing issues.
Perform new customer on-boarding to ensure all necessary commercial documentation is in order.
Preferred/Required Education and Experience
Minimum 5 years of previous customer service experience, preferably in a manufacturing enviroment.
Required Skills/Abilities:
Good working knowledge of Microsoft Office products.
Experience working in manufacturing ERP systems
Excellent customer verbal and written communication skills
Excellent organizational skills and ability to manage and prioritize multiple projects in a fast-paced environment.
Excellent problem-solving skills
Embody Fathom’s core values:
Focus on excellence: Foster a culture of continuous improvement dedicated to safety, quality, productivity, and on-time delivery.
Transform manufacturing: Reimagine the future of manufacturing by leveraging our collective expertise and breadth of capabilities.
Own your part: Be accountable to yourself, your team, and our customers.
Add value together: Achieve success through teamwork and a shared commitment to exceed stakeholder expectations.
Honor our differences: Show up for each other and our communities by consistently amplifying the individual backgrounds, cultures, and experience of our team.
Make the complex simple: Approach challenges with creativity and deliver innovative outcomes.
Equal Opportunity Employer/Veterans/Disabled
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Equal Opportunity Employer, including disability/protected veterans
