Job Description:

Division or Field Office:

Customer Service Division
Department of Position: Zone Operations Dept
Work from:
PA, WV, VA, NC, TN, IN, OH, IL, KY- Remote Salary Range:
$54,176.00-$86,542.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Assesses training needs and conducts training. Coordinates the delivery and design of programs within scope of responsibility.

Candidate will reside in and work from any state in which there is a physical Zone presence, limited to: Pennsylvania, West Virginia, Virginia, North Carolina, Tennessee, Indiana, Ohio, Illinois, or Kentucky. Previous experience adjusting personal and/or commercial auto claims is PREFERRED. Previous mentoring or training experience is PREFERRED.

Duties and Responsibilities

• Develops and delivers training curriculum to Employees and Agents, using available technologies
• Schedules and delivers training in response to organizational needs. Consults with leadership to assess
  current training solutions and recommends training program modifications.
• Reviews education materials and updates as necessary. Collaborates with other content owners to
  ensure that content is accurate and current
• Maintains and applies current knowledge of trends affecting the insurance industry and/or adult learning.
• Assists with projects related to assigned line of business or functional area. Conducts research and makes recommendations as required.
• Adheres to budgets and company and travel guidelines
• The first three duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
• This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Self-Development

Collaborates

Cultivates Innovation

Instills Trust

Decision Quality

Values Diversity

Nimble Learning

Customer Focus

Optimizes Work Processes

Ensures Accountability

Information Management Skills

Job-Specific Knowledge

Detail Orientation

Qualifications

Educational Equivalencies
• Bachelor's degree in related field required; or
• Associate's degree in related field and two year related experience required; or
• High school diploma and four year related experience required

Two years relevant experience in designated training subject area, including a working knowledge of related business operations, procedures and systems required. Experience in training, consulting or related field required. Designation in a related field; eg General Insurance Certification (AINS) preferred.

CE Instructor designation, or willingness to attain, required. Proficiency with facilitation technology required. Delivery territory includes ERIE's entire area of operations. Incumbent may be asked to reside within a particular region or be based out of the Home Office. Travel, including overnight stays,required. Valid driver's license and acceptable driving record required.

Physical Requirements

Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Rarely

Driving; Occasional (
Pushing/Pulling/moving objects, equipment with wheels; Rarely

Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)

Climbing/accessing heights; Rarely

Nearest Major Market: Erie

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