Job Description:

Desktop Support Technician
As the Desktop Support Technician you will to provide onsite and remote technical support for all internal customers (Best Buy Health employees) as it relates to their computing environment, including devices, services, and software. This individual will be responsible for tracking all issues through our ticketing system and following Service Level Agreements (SLA’s). The ability to listen to the employee’s needs, resolve expressed concerns, and improve the quality of the internal customer’s computing environment is the key to success in this position.

This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI. You might be asked to come into the office up to 3 days per week.

What you’ll do

• Respond to incoming tickets requesting assistance as it relates to the internal customers computing environment.


• Troubleshoot and provide support via phone, email and in person.


• Document processes and solutions in our Help Desk Knowledge base


• Provide on-call support 24/7 on a rotating basis.

Basic Qualifications

• Minimum 3 years of experience in a desktop network support environment required.


• High school diploma or GED required.

Preferred Qualifications

• Knowledge of Windows 10, Windows 11, and Office 365


• Software installation and network troubleshooting


• Knowledge of Citrix virtual machines or similar


• A+ Certification


• Associate degree preferred.

What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:

• Physical and mental well-being support via Best Buy Health Wellness Program


• Comprehensive benefits including tuition reimbursement, caregiver support, and more


• Generous Best Buy employee discount

About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.

As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant. Best Buy Health is committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE

Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions. If you need a reasonable accommodation in the application process; to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Talent Acquisition at talent.acquisition@bestbuy.com.

Learn more about: Online “Know Your Rights” Posting, Pay Transparency Nondiscrimination Provision and Employee Rights – Executive Order 13496 HERE

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