Job Description:

Location: REMOTE

Salary: $18.00 USD Hourly - $20.00 USD Hourly

Description:
Our client is currently seeking a Technical Support - II.


This is a fully remote role supporting 3rd shift (9:30pm to 6:00am Eastern time.



This job will have the following responsibilities:

• You will provide Tier 2 level support, following established processes and procedures, to assist the customer with issue resolution for various network devices which will include opening TAC cases and monitoring their success to resolution for various OEMs including Cisco, Juniper, and Cradlepoint.
  
  

Qualifications & Requirements:

• Corporate Service Desk experience supporting both hardware and software from various Original Equipment Manufacturers (OEM).
  
  


• Must be able to work various schedules to support 24x7x365 customer commitments. Current need is for the 3rd shift (9:30 pm ET to 6:00 am ET)
  
  
• Understanding of VoIP and Network components associated with Cx and UC Voice Platforms.


• It is also preferred if you have mid-level experience with MACD (Moves, Add, Changes, and Deletes) for the following: Cx and/or UC Voice technology applicable to customer MACDs (Cisco, Genesys, Microsoft, SBC's etc.).
  
  

Contact: ckirmse@judge.com


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