The Collections Agent is responsible for the completion of non-pay reminder activities and weekly reporting by via written and phone communications.

Essential functions of the position may include, but are not limited to, the following:

Receiving payment and posting to customer accounts

Contacting customers and advising of potential service disconnection.

Execute automated dialer reminders
Keeping detailed and accurate records of collection and status of accounts.
Process payment arrangements and follow through to ensure arrangements are met in a timely manner.
Monitor aged balanced reports and manage collections of unreturned equipment.
Assessing customer needs to determine appropriate payment arrangements within company guidelines.
Partnering with other departments to resolve billing or service disputes.
Perform other related duties and tasks as assigned or as become evident.