LaTour Hotels and Resorts, Inc., now has an exciting opportunity for a Night Auditor at our Church Street Inn location in Charleston, SC! LHR offers an excellent benefits plan including medical, dental, vision, company paid life insurance and short-term disability, 401(k) with company match, ancillary benefits, travel perks, free parking and more! LHR contributes to an ESOP and is an EOE!

POSITION SUMMARY
The Night Auditor serves as the front desk agent on the night shift and reconciles all daily transactions in order to prepare daily financial reports. This dual role of providing accurate account reconciliations and excellent guest services helps support resort operations.

ESSENTIAL FUNCTIONS

• Welcomes & registers guests in a friendly, professional, and efficient manner


• Provides detailed information about resort facilities & operating hours.


• Answers telephone calls and resolves guest inquiries in a friendly and professional manner.


• Rents rooms in accordance with Front Desk sales strategies.


• Performs check in/out and cash handling activities in accordance with standard operating procedures.


• Enters detailed information regarding resort transactions for accounting purposes


• Performs accuracy verification of daily revenue activities and occupancy status


• Completes all audit functions accurately and in a timely manner


• Attends all required resort and department meetings and trainings.


• Perform other guest services duties as needed to provide excellent service

POSITION QUALIFICATIONS/REQUIREMENTS

Education/Credentials
This position requires a high school diploma or GED.

Experience

• This position requires at least one year of front desk experience in a hospitality organization.


• Previous night audit experience is preferred.

Other Requirements

• Must have the ability to communicate effectively in English both orally and in writing.


• Must be able to multi-task while answering phone calls and completing work on a computer.

LHR’s Core Competencies
Accountability: Ability to accept responsibility and account for his/her actions.
Adaptability: Ability to adapt to change in the workplace.
Customer-Oriented: Ability to take care of the customers’ needs while following company procedures.
Enthusiastic: Ability to bring energy to the performance of a task.
Ethical: Ability to demonstrate conduct conforming to a set of values and accepted standards.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Interpersonal: Ability to get along well with a variety of personalities and individuals.
Responsible: Ability to be held accountable or answerable for one’s conduct.
Safety Awareness: Ability to identify and correct conditions that affect employee safety.
Tolerance: Ability to work successfully with a variety of people without making judgments.

Knowledge & Skills
Accuracy: Ability to perform work accurately and thoroughly.
Autonomy: Ability to work independently with minimal supervision.
Detail-Oriented: Ability to pay attention to the minute details of a project or task.
Initiative: Ability to make decisions or take actions to solve a problem or reach a goal.
Self-Motivation: Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
Technical Aptitude: Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key. Basic technology skills with working knowledge of Microsoft Office Suite software.


PHYSICAL REQUIREMENTS

WORK ENVIRONMENT
The Night Auditor works in an office environment, with many distractions and frequent interruptions and is often the only employee on duty. This position works primarily evening and overnight hours and will require work on weekends and holidays.