Job Title: Lead Analyst Customer Billing Job Description


Company: UIL Holdings


Location: CT Marsh Hill Rd


Business Area: CUC Billing


Reports to: Manager - Manager - Billing


The base salary range for this position is $80,582 to $104,756.00 and is dependent upon experience.


Job Summary


Leads work that supports customer service, metering, and billing including OpCos T&D service, energy suppliers, special contracts, and non-electric services. Accountable for accuracy and timeliness of


billing as well as monthly reporting, the closing of revenue dollars to corporate records; ensuring the accounting accuracy of reports, bills, and journal entries; account reconciliation, and assumes responsibility for resolving any billing or reporting problems or issues as they arise. Coordinates the implementation of system changes and assists with the development of new business processes including major/critical projects. Strong desire to satisfy the customer. Reports for duty in storm


situations.


Key Responsibilities


Completes data collection and analysis to form conclusions that drive decision-making. Duties include, but are not limited to:


• Design and implementation of data collection (survey designs, database structures)


• Data manipulation and presentation (statistics, tables, graphs)


• Data analysis (statistics, tests for correlation, significance, trends)


• Reporting on key performance metrics


• Oversee and assist with major/critical projects. Coordinates the implementation of system changes and assists with the development of new processes. Activities may include but are not limited to the development of new processes, rates testing and implementation, billing design, special contracts, department and company audits, business and system interfaces to other work processes. Identifies and resolves system problems including major billing problems


• Manages vendors for on-time, on-budget delivery of products and services; and monitors and measure all service level agreements


• Coordinates and leads the work activities of teams who support customer service processes and ensure adherence to operational policies and procedures. Uses knowledge/skill with data sources, databases, and analysis tools to provide analysis to the organization to drive performance.


• Supports the development of strategy and plans to achieve key corporate objectives.


• Ensures accounts receivable activity is processed, reconciled, and closed within the preset timeframe. Resolves any related issues. Maintains process documentation and ensures effective and consistent compliance with internal controls


Required Qualifications


• Bachelor's Degree with a minimum of 3 years of relevant experience, Associates Degree with a minimum of 5 years of relevant experience, or 7 years of relevant experience


• Experience with customer service policies, practices, filed rate tariffs, and accounting principles.


• Advanced knowledge with the use of Microsoft Office Excel, WORD, PowerPoint


Preferred Qualifications


• Strong interpersonal, written, and verbal skills.


• Strong decision-making, analytical, problem-solving, and negotiating skills.


• Good computer skills including Microsoft Office products and CIS


Competencies (this is standard for all jobs)


• Growth & Continuous Improvement


• Initiative & Change


• Focused on Results


• Customer Centric (internal and/or External)


• Communication


• Collaboration


• Leadership (people managers/leaders)


Disclaimer (this is standard for all jobs)


AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate based on an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.


Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables.



Mobility Information



Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country


AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
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