Sonesta is seeking an experienced Senior Business Systems Analyst with a focus on Digital Guest Experience to join our team. In this role, s/he will be responsible for analyzing, designing, and implementing digital solutions that enhance our guests' experience across various digital platforms. S/he will work closely with cross-functional teams (primarily Marketing, Operations, and eCommerce) to gather requirements, conduct analysis, and drive the delivery of innovative solutions that meet business objectives and delight our guests. We aim to delivery a digital guest experience that is unmatched in the industry.
Job Description
Bridges the Gap Between Business and IT
Solution Design
Solicit product and enhancement requirements from business leaders and users
Utilize Business Systems Analyst tools such as data and process modeling to understand needs and generate solutions
Translate those insights and solutions into concrete requirements for technology partners to implement
Define and document system workflows, data flows, user journeys, and technical specifications.
Work closely with development teams to ensure solutions align with architectural guidelines, coding standards, and best practices.
Act as a bridge between departments to help technical partners understand business objectives and help management professionals understand technological solutions
Oversee implementation of projects from inception to completion ensuring value is achieved
Support
Manages the process to support and maintain existing implementations
Improve operational procedures to increase productivity
Recommends controls by identifying problems; writing improved procedures.
Level 3 support for some systems
Escalation management
Vendor management
Update technical artifacts and inventory
Additional Job Description
Qualifications
Superior verbal and written communication skills
A team player who aggressively drives change with thoughtfulness and quality
Experience defining and documenting business processes, data flow and system integrations
Knowledge and experience in data related concepts and tools especially SQL
Experience in design and implementation of mobile applications and web e-commerce solutions
Strong analytical and conceptual skills; ability to create original concepts and theories for a variety of projects
Experience working with data privacy laws and regulations
Hospitality and hotel industry experience is a big plus as is experience implementing guest-focused CRM platforms
Other
Night and weekend work are occasionally needed for critical support and project deliverables
Travel requirements are less than 10% but may be occasionally necessary
Ability to work multiple consecutive hours on a computer
This position work mostly in an office-type environment
Additional Job Information/Anticipated
Pay Range
Pay Range: $95,000 to $115,000. Base pay offer may vary depending on various factors, including but not limited to job related knowledge, skills and job specific/overall experience
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
