The Director of Operations is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.
Job Description
Education & Experience :
At least 6 years progressive experience in a hotel or a related field.
OR a 4-year college degree and at least 4 to 5 years of related experience.
Or a 2-year college degree and at least 5 to 6 years of related experience.
Physical requirements :
Long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Must have valid driver's California license.
General Requirements
Always maintain a warm and friendly demeanor.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous, and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems, as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
DUTIES & FUNCTIONS
Fundamental Requirements:
In conjunction with the Director of Sales, conduct daily WBR meeting focusing on the number of prospecting and existing account calls each person will make and the potential business results of these calls.
Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly, and monthly basis.
Tour the operating departments daily, adjusting as needed via department heads.
Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to hotel standards, and the review of previous and future sales and operations efforts.
Meet all financial review dates and corporate directed programs in a timely fashion.
Hold a monthly financial review with all department managers, M.I.D.'s and available supervisors.
Ensure that all department heads maintain budgeted productivity levels and Hotel standard checkbook accounting procedures.
Develop managers for future advancement through competency training and corporate sponsored training programs.
Participate in required M.O.D. coverage as scheduled.
Maintain direct contact with and monitor the development of management trainees.
Adhere to all hotel policies and procedures and train new managers to ensure compliance.
Oversee and assist in the hotel budget process as required.
Ensure that training in service standards is taking place in each department using the steps to effective training according to hotel standards,
Assist in creating a positive team-oriented environment, which focuses on the guest, through employee development and motivation.
Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
Ensure complete processing of invoices daily by using the A/P process.
Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.
Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Ensure that employees are always attentive, friendly, courteous, and efficient in their interactions with guests, managers, and all other employees.
Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast.
Prepare and conduct all management interviews and follow hiring procedures according to hotel S.O.P.'s. Ensure that all managers follow the standards in their interviewing and hiring procedures for departmental staff.
Interview all prospective final candidates for any vacant position within the hotel prior to any offer being extended.
Perform all department manager performance appraisals according to hotel S.O.P.'s and ensure that managers follow the standards in their administration of performance appraisals to their staff.
Motivate, coach, counsel and discipline all management personnel according to hotel S.O.P.'s and ensure that managers follow the standards in their administration of counseling and disciplinary steps.
Perform any other duties as requested by the Vice President or Regional Director of Operations.
Ensure that all employees receive fair and equitable treatment according to hotel S.O.P.'s.
Meet all clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort.
Be in the public areas during peak times, greeting guests and helping as needed.
Maintain procedures for handling of the hotel safe specifically about security and initiate a monthly safe audit.
Conduct monthly credit meetings and take an active role in the hotel credit and collection policies.
Complete required corporate training modules and become certified to train those as required.
Ensure that all scheduled meetings take place on the property.
Additional Job Information/Anticipated
Pay Range
Pay Range $110.000 -$120.000 / Annual Base pay offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
