Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals.
Compile documentation necessary for effectively fulfilling customer needs.
Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful.
Follow up with customers to ensure issue has been resolved.
Drive initiatives that improve the service desk.
Partner with internal support groups in providing the best service to our colleagues.
Other duties as assigned.
Basic Qualifications:
Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.
Associate degree.
Preferred Qualifications:
Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule.
