Job Description:

Western Pest Services is a premier provider of pest control solutions.  Western Pest Services protects more than just homes and business in our area.  The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about.  Internally, we work to keep our work family safe, to provide them with the tools to help them grown, and to keep it fun.  Established in 1928, we have a legacy of excellence and the stability of an industry leader.   

We are currently seeking a Customer Service Representative. This position would be located onsite in our Philadelphia, PA branch office. 

Responsibilities

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.  Excellent communication and problem-solving skills are crucial to our business.    

We Offer… 

• 
  Competitive Compensation 

• Overtime Pay 


• Award-wining Company Paid Training
  


• Comprehensive benefit package that includes medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more! 


• Paid Time Off (Holiday/Vacation/Sick) 


• Paid Training/Industry Orientation 

• Opportunities for Growth, Development, and Advancement 

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.   

What You’ll Be Doing: 

• Provide exceptional customer service and a quality experience to internal and external clients  


• Prioritize, plan and complete daily tasks, special projects, and assignments 


• Facilitate accounts receivable and collection efforts  

• Manage administrative requests and tasks 


• Provide proactive customer follow-up in a timely manner 


• Deliver accurate service and sales information 


• Maintain accurate records utilizing customer service software applications 


• Respond to leads and referrals 

• Partner with management to manage expectations and meet deadlines 


• Assist in scheduling of service routes 


• Produce accurate and timely reports  


• Ensure that work is complete and results are satisfactory  


• Assist in training of new team members as requested/needed 

• Demonstrate strong attention to detail and accuracy 

Qualifications

• High school degree or equivalent 


• Must be 18 years of age 


• Excellent phone etiquette and friendly, professional demeanor 

• Strong organizational skills and ability to manage multiple priorities, i.e. multi-task 


• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency 


• Knowledge of customer service principles and best practices 


• Excellent written and verbal communication 


• Ability to work in a high volume, fast paced environment 

• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers 


• We require successful completion of background check and drug screen

 

Want to learn more about working here at Western Pest Services? Click Here!

Salary Range: $41,000.00 - $62,000.00 per year

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities 

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