Posting Number:

S00131P

Instruction Aide I

Hourly

Academic Success Center

ESSENTIAL FUNCTION:
Create an inviting atmosphere to provide students, faculty and staff
assistance and guidance in the use of computers, scanners, printers and
Microsoft applications within the ETRC open lab. Assist/support student
navigation of Blackboard/Online courses, student emails and student portal
functions. Collaborate with Faculty to reserve computer area for class
participation.

SKILLS:
1. Strong technical and computer-based skills.


2. Excellent Customer service in person and over phone.


3. Ability to adapt to and learn new technologies.


4. Ability to work independently, as well as collaboratively as a contributing
team player.


5. Detail oriented, strong analytical thinking, interpersonal skills.


6. Multitasking, time management and excellent communication skills.


EDUCATION:
High School diploma or GED equivalent.


EXPERIENCE:
Previous work in customer-based office environment.

RESPONSIBILITIES:
1. Monitor the function of all computers, scanners and printers, including
changing toners and replenishing printer paper supply.


2. Assisting all users of the ETRC both over the phone and in person
regarding Blackboard/online course, student email and student portal
inquiries.


3. Manage the daily operations of the ETRC Help/Front desk
Obtain knowledge for dispensing and retrieving technical loan equipment
using Integrated Library system. (ILS)


4. Maintain order of the ETRC computer lab, deal with disruptions,
problems/concerns according to Triton College and ETRC policies and
procedures.


5. Maintain cleanliness of computers, mouse, mouse pads, scanners and
printers and overall appearance of the ETRC.


6. Ensure/safeguard opening and closing of the ETRC, attentiveness for the
prevention of theft, destruction of hardware and software and Illegal
activities such as software pirating and copyright infringement.


7. Identify software applications and hardware malfunctions and report to
manager, coordinator or supervisor.


8. Other duties assigned.

03/15/2023

1. Rate of pay is $17.00 per hour, maximum 28 hours per week;


2. Recommended hire will be subject to background check and drug test;


3. Official transcripts required prior to commencement of employment;


4. Triton College is an AA/EOE.

https://jobopenings.triton.edu/postings/1016