Job Summary: The Information Technology Specialist role will provide daily hands-on support of systems and applications under the direction of the Director of IT.
Essential Functions:
Administer end-user support and customer service as a team member of the IT Help Desk.
Perform hardware and software troubleshooting on Windows PCs
Active Directory account administration and password management.
Execute technical instructions related to installing Windows operating systems and end user apps.
Assist in documenting processes, procedures, and IT training.
Requirements:
Required Skills:
Troubleshoot applications on Windows 10 or Windows 11 systems (virtual and physical).
Analyze and resolve computer operating systems and software malfunctions.
Respond to service requests in a timely and proactive manner.
Create documentation and checklists related to the job at hand.
Effectively communicate, both written and verbal, with the team and customers
Apply organizational methods and practices to manage workload effectively and efficiently.
