Apply on our website:  www.navajoinc.com

Description:

Are you ready to join a dynamic team dedicated to maintaining excellence in service standards while ensuring customer satisfaction? We're seeking a Service Compliance Coordinator who thrives in a fast-paced environment and embraces challenges with flexibility and enthusiasm.

As a Service Compliance Coordinator, you'll be at the forefront of guaranteeing adherence to industry standards and regulations, ensuring that our services consistently meet and exceed expectations. Your role will involve meticulous attention to detail, proactive problem-solving, and effective communication with various stakeholders. In addition to service compliance, this role will have the opportunity for a self starter to expand our customer base.

Responsibilities:

• Monitor and enforce service compliance.


• Conduct regular assessments to identify areas for improvement and mitigate risks.


• Collaborate cross-functionality to streamline procedures and enhance operational efficiency.


• Act as a liaison between internal teams and Navajo Inc customers.


• Ability to understand full service cycle and audit issues .


• Customer service via telephone & email.


• Ability to utilize and update ERP.


• Report service opportunities and issues and detail follow up.


• Stay up to date on product knowledge of all Navajo brands.


• Creative cold calling.


• Sales lead generation.


• Sales lead follow up.


• Sales communication reporting.


• Abide by company policies and procedures.


• Other duties as assigned.

Skills:

• Detail oriented


• Proficient Microsoft understanding (Excel, Outlook, Word, PowerPoint, Teams, etc)


• SalesForce understanding


• Consultative selling approach

Requirements:

• 2+ years of relative experience in sales and customer service


• Customer-oriented approach


• Exceptional communication skills


• Persistent and results-oriented


• High School Diploma REQUIRED


• College degree preferred