Summary
The Front Desk Supervisor supervises and coordinates the activities of the front office clerks and assists the assistant general manager with training, scheduling, group maintenance, revenue management, and office inventory by performing the following duties.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Responsibilities include assisting the Assistant General Manager with interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees, addressing guest complaints, and resolving problems.Assigns duties on behalf of or per the instruction of the Assistant General Manager and examines work for exactness, neatness, and conformance to policies and procedures.Maintains harmony among workers and resolves grievances.Follow-up on group arrivals per rooming lists.Attend weekly group meetings.Work closely with the sales department regarding group maintenance.Reviews and responds to guest surveys and social and corporate review sites.Performs check-in and check-out procedures, cashiering, and other clerical duties to relieve front desk clerks during peak periods. May be asked to work scheduled front desk shifts as needed.Reviews and responds to guest surveys and social and corporate review sites.

Competencies
Leadership SkillsStress Management/Composure.Teamwork Oriented.Guest Focus.Initiative.Time Management.

Supervisory Responsibility
Directly supervises up to 5 or more employees from the front desk. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

Work Environment
This job operates in a professional office environment, including public and non-public spaces, including guest rooms. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.

Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

The employee is required to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or more. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Position Type
This is a full-time position, Non-Exempt.

Travel
No travel is expected for this position.

Required Education and Experience
High school diploma or equivalent.Customer service background.

Preferred Education and Experience
College degree in hospitality, business administration or similar.

Additional Eligibility Qualifications
None is required for this position.

EEOE Statement
This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that the employee requires. Duties, obligations, and activities may change at any time, with or without notice.