Posted in General Business 30+ days ago.
Type: Full-Time
Location: Houston, Texas
The beautiful Hilton Houston Post Oak by the Galleria boasts 448 guest rooms and 29,000+ square feet of meeting space and is a Hilton managed hotel! The events department is adding to their team!
They are looking for a Senior Event Manager to join their team to handle the detailing and executing of groups and social events at our award-winning hotel! Come be a part of a great team that has worked together for years and come with great experience and knowledge!
The ideal candidate will have 2+ years of catering or event management experience within the hotel industry.
What will I be doing?
As Senior Event Manager, you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events.
Specifically, your essential functions will be to perform the following tasks to the highest standards:
• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.
• Regular attendance.
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The Benefits
We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.
Baker Tilly Advisory Group, LP
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Baker Tilly Advisory Group, LP
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Baker Tilly Advisory Group, LP
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