This position is responsible for proactively managing suppliers to meet customers vehicle order to delivery expectations. This includes managing relationships with strategic suppliers, including direct suppliers (truck dealers, OEM's, upfitters, transport) and indirect suppliers (upfit parts suppliers e.g., pickup toppers). The position involves working with the account team to develop the strategic order planning process, supplier vetting, selection, and supplier oversight through final delivery. This position is a high visibility customer and supplier facing role.
Key Responsibilities
Collaborate with account team and customer to build and order plan that delivers to the customers' expectations requires and a clear understanding of supplier capabilities.
Establish and maintain mutually beneficial relationships with strategic suppliers and internal stakeholders.
Determine key vendor performance expectations and build framework to monitor supplier performance and order status.
Identify risks/issues that will impact the order-to-delivery process and make recommendations to mitigate any risks.
Provide internal and customer facing reporting representing supplier performance at the summary and detail level.
Identify supplier coverage gaps and ensure team is focused on closing the gaps.
Lead the investigation and resolution of supplier issues and with the suppliers, which may include quality, delivery, customer service, or invoice issues, to work towards resolution.
Understand suppliers' capabilities and limitations, as well as Wheels' and our clients' expectations.
Operational Excellence & Process Improvement
Demonstrate a thorough comprehension of all systems and processes.
Skills and Competencies
Strategically oriented yet tactically focused. Ability to build the plan and successfully manage the details during execution.
Strong oral and written communication skills - including the ability to interact with internal and external clients and vendors at multiple levels.
Process improvement and operational excellence skills
Skilled in Excel that include the ability to effectively use xlookup, formulas and pivot tables.
Strong focus on customer service
Ability to use multiple resources and systems to draw conclusions and resolve issues.
Excellent organizational and time management skills
Relationship management
Strong understanding of systems and processes and departmental interdependencies
Ability to meet deadlines, function under pressure and adjust to changes in priority.
Multi-tasking. Work in environment with constantly changing demands needing to reprioritize goals.
Education and Experience
Bachelor's degree with 3-6 years related business experience.
Minimum 3 years supply chain management experience
Minimum 3 years supplier performance experience
Minimum 3 years operational excellence or quality management experience
Results oriented to drive quality and customer satisfaction.
Relationship management experience
Supply chain certification (preferred)
Lean Six Sigma or other quality improvement experience preferred.
PHYSICAL DEMANDS
Able to use desktop equipment such as telephone, calculator, computer.
Able to communicate verbally.
Some travel may be required - valid passport required.
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EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
