Purpose of the Role: Executes transactions as per prescribed guidelines and timelines, reviews and validates the inputs from the process executives, supports the Team Lead in training, daily reviews and escalation resolution with the objective to meet SLA targets for the specific process within the guidelines, policies and norms of Infosys. Key Responsibilities
Provide subject matter expertise for complex issues
Address require training needs for filling knowledge gaps
Identify and communicate opportunities for continuous process improvement
Work with customers in finding solutions to order management problems
Strong customer orientation
Clear written & oral communication/customer service skills with external as well as internal customers
Sound analytical & interpersonal skills
Strong problem solving skills
Basic Qualifications:
High School Diploma or GED
Minimum 12-18 months with working knowledge on the process
Preferred Qualifications:
Fully bilingual (Spanish and English
Strong communication skills and a team player
Good organizational - ability to prioritize and do problem solving
Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering , automation , and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 45 delivery centers in 16 countries spread across 5 continents, with 56,541 employees from 107 nationalities, as of December, 2023. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys BPM is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
