Coordinate the overall residential life staffing and programmatic initiatives for a designated residential area of campus; manage the administrative and operational functions of the area. Coordinate and provide services directly to students through student support and student conduct systems. Participate in the overall planning and management of all residence halls and on campus apartment complexes. Supervise Residence/Community Directors and indirectly supervise Resident/Apartment Assistants and student office assistants. Coordinate and supervise departmental initiatives with a focus on either recruitment or training and oversee other projects as assigned. Maintain liaison relationships with campus partners across campus.
Supervision
This position reports to the Associate Director of Residential Life. This position provides day-to-day direction, guidance and supervision to the professional and paraprofessional live-in staff assigned to the Office of Residential Life.
Essential Duties
Duties may include, but are not limited to the following (other duties may be assigned):
Serve as a member of the Residential Life Management Team responsible for the overall planning and management of the residence hall system; provide input for strategic planning, goal and objective setting, and the development of policies and procedures.
Supervise, recruit, select, and train 3-5 professional Residence/Community Directors. Monitor work performance for accuracy and completeness in accordance with department and college goals and objectives and ensure staff compliance with established department and institutional policies and procedures.
Indirectly supervise residential student staff including but not limited to Resident/Apartment Assistants, and Office Assistants including staff evaluations and compliance of all job requirements. Coordinate area staff student discipline in consultation with the Associate Director for the Office of Residential Life.
Supervise residential area student conduct case management; monitor, maintain, and complete conduct records. Facilitate student conduct meetings with students for higher level cases; enacting appropriate outcome sanctions and/or student support to effectively resolve student conduct concerns.
Directly oversee either recruitment or training efforts for Residential Life staff. (Each Assistant Director for Staff & Programs has a focus area. The recruitment focus area includes oversight of RA selection and RD Search and the training focus area includes oversight of RA training and professional staff development).
Monitor operational functions for residence halls such as damage assessment, reporting and billing, maintenance requests, key distribution and collection, room checks including health and safety, cleanliness, vacancies, and residential community openings and closings.
Monitor room assignments and changes in the area including area occupancy and assist in resolving problems in regular consultation with Residence/Community Directors and the Assistant Director of Housing and Communications.
Supervise and monitor the event planning efforts of Residence/Community Directors and Resident/Apartment Assistants in each of their residential areas. Support the development of student leadership opportunities and community responsibility through area events/activities and direct involvement with students. Ensure that staff are cognizant of and addressing the needs and concerns of all students and that staff are aware of and initiating responses to community issues. Provide leadership for designated area Residential Learning Communities.
In collaboration with the Assistant Director for Residential Education, assist in the development and measurement of Student Learning Outcomes; develop and coordinate proactive educational programs for students and staff; provide leadership for the promotion/completion of area-specific assessment efforts including student surveys, focus groups, and national benchmark surveys.
Oversee and support the ongoing development of the First-Year Residential Experience (FYRE) and the Upper Year Experience in collaboration with the Assistant Director for Residential Education.
Serve as a resource and/or support for students, staff, and families regarding roommate conflicts, personal crises, and other concerns. Develop a knowledge of campus and community resources to ensure timely and efficient referrals when appropriate. Take primary responsibility for training area staff in the use of these support resources.
Demonstrate a commitment to diversity, inclusion, and engagement as a college priority, communicate to employees an expectation of behavior that is respectful and inclusive when interacting with all staff, faculty, students and visitors and promote a flexible, collaborative and inclusive work and living environment. Participate in on-going trainings and developmental opportunities to increase knowledge and competency around diversity, equity, inclusion, and belonging.
In consultation with the Assistant Director of Operations, coordinate the planning of renovation work; recommend the purchase of furnishings and equipment, improvement of housekeeping services, and preventative maintenance and safety measures; coordinate area-wide efforts to address hall damages and vandalism.
Serve as a chair and/or participate in departmental committees, working to implement goals and priorities as outlined in the department and college's strategic plan. Also participate on divisional and College-wide committees and special projects as appropriate.
Maintain Residence/Community Directors area and/or committee budgets and monitor expenditures. Coordinate yearly budget development process through zero base budgeting to propose funding for the following year.
Collaborate with offices who offer support services to students (such as the Office of ICARE and Student Support, the Center for Counseling and Psychological Services, or the Center for Student Success) to support and follow up with students in distress. Additionally, meet with students who are struggling mentally, socially, and academically through the ICARE referral system.
Serve in the Residential Life and Student Conduct & Community Standards Management Team on call rotation for 4,500 students residing in campus residence halls and apartments. Provide direction to the professional and para-professional on campus duty staff and respond to crisis situations in accordance with departmental and institutional emergency procedures.
Utilize department software to manage event tracking and assessment, student conduct and ICARE records, and student housing and operations. Use software to send timely and appropriate communication to students. Maintain confidential student records.
Qualifications
Master's degree and a minimum of three years post graduate experience in a residential life department within a college or university; experience supervising student staff, excellent interpersonal, verbal and written communication skills; ability to handle confidential material; excellent attention to detail and previous experience working with students in a counseling, advising or mentoring role are required.
Work Environment
Most of the work of this position is carried out within a generally accessible indoor environment. The incumbent will be required to operate a personal computer and associated equipment such as a computer printer as well as other office equipment used in the day-to-day operations. The incumbent will be required to attend workshops, conferences or other developmental meetings and seminars, campus events and respond to emergency situations during and after normal business hours.
Application Instructions
Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu
Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.
Visa sponsorship is not provided for this position.
Hiring Range
$60,000 - $65,000, commensurate with qualifications and experience. We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including work/life balance, generous paid time off policies, career-enhancing trainings, educational benefits, and opportunities to give back to the community. Beyond benefits, you'll enjoy the kind of uniquely rewarding work environment that can only be found in a vibrant college community. For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness
