The Manager, Cloud Systems Engineering manages the team that deploys and maintains NICE CXone's production systems, virtualization environments, SAN, public cloud, and other supporting environments. The Manager of Cloud Systems Engineering will also be responsible for the deployment and maintenance of our lab environment-related infrastructure. The candidate would oversee team projects and initiatives from start until completion. This candidate would also be responsible for the continual building and development of the team as required for future growth.
How will you make an impact?
Lead and attend various team and shift-specific meetings
Attend project status meetings, manage resource allocation, and report on the status of team efforts
Oversee technical and operational projects
Ensure that groups are focused and achieving team and organizational KPIs
Participate in technical bridges and help achieve resolution
Participate in problem management resolution and root cause analysis
Participate in change management review and approval flows
Provide a support structure for related departments and assist in the deployment of new technologies or products as needed
Manage global Systems Engineering team, providing leadership through coaching, feedback, development goals and performance management
Performs other duties as required
Have you got what it takes?
Bachelor's degree in computer science, business information systems, or related field or equivalent work experience required
Experience successfully working in a fast-paced environment with rapidly changing objectives and timelines
Be a team player, have a positive attitude, and be able to work with a distributed team in multiple time zones
Experience leading projects and delivering solutions through completion
The ability to apply strong analysis, research, and problem-solving skills across a wide array of systems and situations, including those that may be unfamiliar, to address critical issues
Experience managing a team of IT professionals; taking and following directions and completing tasks and assignments promptly with a positive attitude
Experience with Chef or similar technologies
5+ years working in or directly with physical data center environments
3+ years working in a public cloud environment
7+ years managing and deploying Microsoft Server OS Servers in a production environment
7+ years managing and deploying Windows domains, Active Directory, DHCP, DNS, and IIS
7+ years installing/configuring server hardware
7+ years managing and deploying virtual environments
3+ years managing physical storage and SAN
Knowledge of protocols such as DNS, HTTP, SMTP and SNMP
You will have an advantage if you also have:
Configuration and management of HP servers
Experience deploying enterprise-grade compute
Experience working with configuration management and automation technologies
Experience working with CloudFormation, Terraform, and similar deployment methodologies
Experience with Linux server deployment and administration
Experience working in a large, global production environment
What's in it for you?
Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
