Under the direction of the Director of Customer Service, the CS Inside Sales Representative (CS-ISR) will focus on customer retention and sales growth. The CS-ISR will work with new/existing leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. Also work from a designated list to contact customers and educate them on Bradley products. The CS-ISR will have an active role in pipeline management as well as overseeing or managing larger, complex projects.
**This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained.

Heres how youll contribute:
Analyze product cost and market price to determine competitive package pricing and package discounts for applicable products. Directly responsible for customers Online / Catalog content (when applicable) Trade Show / Corporate Event participation Introduce New Products to accounts; being an active participant in the launching of new products. Manage the hand off of estimating and order processes for key dedicated accounts from pre-order inquiry through shipment and after-sale activity when appropriate. Responsible for pre-order inquiry through shipment and after-sale activity for larger, complex projects. Provide product knowledge expertise by answering questions and resolving internal and external customer issues. Consult with Regional Managers, Business Development Managers and Product Management in the discovery of new sales opportunities and providing feedback to these and other Departments. Perform key assigned account documentation set up, maintain updates, and monitor sales figure reporting. Resolve customer complaints by investigating problems, developing solutions, and making recommendations to management. Continuously evaluate, identify, and lead process improvements that positively impact the customer experience. Own and drive process improvement for key metrics. Works with sales and marketing management to study and develop sales and marketing strategies to support strong national account relationships. Develop sound relationships with operations to formulate strategies for future national accounts and meet regularly to review current and future customer needs and/or issues Work with international distributors to determine project details and requirements. Call on foreign architects, contractors, and engineers to introduce Bradley product as well as refer potential in-country meeting opportunities to outside sales. Assist in product training, email campaigns, and organization of customer visits. Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, etc. Create and analyze reports as needed to support customers, processes, metrics, and projects. Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements. Ability to work effectively across all bullpens in support of the entire Customer Service team. Other related duties and projects as required. Travel, as needed to, events, job sites, etc. (10%)

*Essential duties and responsibilities.