We are seeking a Mid Shift Patient Transport Manager at UPMC Altoona in Altoona, PA.
Responsible for the effective leadership of Patient Transportation services department in a hospital environment. Establishes program quality standards, performance improvement, and personnel performance and productivity. Responsible for the overall planning, organizing, directing and controlling of Patient Transportation and activities associated to meet transport task demands of the hospital. Ensures compliance at all times with all regulatory agencies and hospital, Xanitos or departmental policies and procedures established.
What we look for in a Patient Transport Manager:
Strong leadership skills and experience leading and managing a team
Customer service minded individuals
Strong communication skills
Responsibilities:
Achieve Budget/Financial Responsibilities
Understands financial systems.
Responsible for the accuracy and timeliness of financial data and statistics.
Develops and recommends department-operating budget.
Ensures department operates within budget.
Controls expenses within area of responsibility.
Analyzes and justify workload trends and staffing levels.
Monitors and purchases supplies and equipment when necessary.
Customer Relations
Keeps administration informed of activities, needs and/or concerns.
Develops and promotes positive and effective customer service relations with patients, patient family members, visitors and staff; ensures safe, comfortable, pleasant and efficient transportation of patients.
Ensures accurate and timely delivery of patients, specimens, bloods, equipment and other patient-related items; ensures maximum staff productivity.
Resolves problems related to patient, visitor, staff or employee complaints.
Resolves problems associated with Patient Transport Services.
Establishes and participates in the solution of on-going problems or trends.
Conducts customer and patient surveys/Interviews on a regular basis as established by departmental guidelines.
Able to promote sales opportunities through hosting site tours and effective Patient Transportation presentations.
Coordinates Patient Transportation activities and services with other departments.
Develops service agreements as appropriate.
Continuously improves departmental performance utilizing The Joint Commission guidelines and performance reports.
Is able to prepare, implement, measure and report quality Improvement Initiatives.
Maintains records and statistical Information for administrative, operational and regulatory purposes.
Continuously monitors response times and associate productivity.
Conducts Continuous Improvement Management Programs including but not limited to formal and informal staff observations, daily rounds, key user and patient/family surveys; meets established frequencies; utilizes XanCheck as appropriate.
Ensures compliance with all regulatory agencies Including but not limited to Federal, State, The Joint Commission, OSHA, and CDC. Maintains a teamwork environment of highly motivated associates.
Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit.
Demonstrates and promotes Xanitos culture, values, and management philosophy in conjunction with the resident facility.
Understands and facilitates organizational and departmental mission and values; develops vision and sets goals and performance standards accordingly.
Exhibits excellent verbal, written, listening, organizational, time management and presentation skills.
Plans, organizes, directs, coordinates and manages functions and activities of patient transportation department while minimizing cost.
Builds effective teams and fosters open dialogue.
Takes initiative to meet all Hospital goals and objectives including, but not limited to, patient throughput and patient flow efficiencies.
Drives quality and continuously improves departmental performance through effective problem identification, analysis and resolution; innovative ideas, timely decision making and task
Maintains a safe, healthy, and pleasant work environment for staff; ensures dispatch and transport equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment.
Establishes work standards and work flow.
Establishes and implements policies and procedures for departmental operations and ensures compliance.
Rotating weekend schedule.
Qualifications:
Employees in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment at Xanitos, absent a legally required Medical or Religious exception, and are required to report their vaccination status and upload proof of vaccination via a secure online portal.
High School diploma required. College degree or equivalent work experience preferred.
Flexibility to work some differing shifts
Strong service/quality attitude
Strong communication skills
Strong leadership skills
Proficient in the use of Windows based office software
Xanitos understands the importance of you and your family’s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include:
Medical
Dental
Vision
Life, Accident, and Disability Insurance
401k Retirement Plans
Employee Assistance Program (EAP)
Employee Wellness Program
Commuter Benefits
Shoes for Crews Reimbursement
Paid Time off including Vacation, Sick, Holidays, Elective Holidays, Bereavement, Parental Bonding, Volunteer Day and Jury Duty.
Employee Discounts to Theme Parks, Theaters, Sporting Events, Movies and More
Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs.
