Hotel Viking, located in the heart of Newport, Rhode Island, is seeking talented individuals to join our team. As a historic and luxurious property offering unparalleled hospitality, Hotel Viking is the perfect place to further your career in the hospitality industry. With its breathtaking views, elegant accommodations, and exceptional service, Hotel Viking has been a renowned destination for discerning travelers since 1926. As an employee, you will have the opportunity to work in a vibrant and dynamic environment where you can showcase your skills and expertise. Join our team and be part of a legacy of excellence at Hotel Viking, where we strive to create unforgettable experiences for our guests. Apply today to be a part of our prestigious team!
Overview
Hotel Viking located in beautiful downtown Newport Rhode Island is currently hiring for a Guest Experience Planner-Seasonal Full Time. The hours will be 10am to 7pm. We are looking someone familiar with and well versed with the restaurants and activities in the Newport downtown area. An ideal candidate would be someone who is flexible with a great attitude. The goal of this role is to provide customers with an unforgettable experience in Newport. Join us as a Guest Services Planner and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests.
Key Responsibilities:
Review future reservations and proactively call to plan activities in Newport
Personalize guest experience with suggestions on restaurants and museums to visit
Handle guest inquiries, complaints, and special requests with professionalism and empathy
Coordinate and communicate with other departments to ensure seamless guest experiences
Monitor guest satisfaction and respond to feedback in a timely manner
Be prepared to partner with customers in experiencing Newport.
Maintain accurate records and prepare reports related to guest services
Uphold high standards of service excellence and professionalism at all times
Qualifications
High school diploma or equivalent; additional hospitality training is a plus
Previous experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferred
Excellent customer service and communication skills
Strong leadership and team-building abilities
Friendly and outgoing personality
Knowledge of hotel operations and reservation systems
Flexibility to work various shifts, including weekends and holidays
Proficiency in computer systems and software
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Three Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Flex Pay
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
