The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Cognizant is seeking a Desktop Support engineer in Jeffersonville, GA.


Role Description


Contracting at Cognizant will see you working with the world's leading companies to improve everyday life. Unlike many IT gigs, Cognizant's unique consultative approach will see you help clients envision, build and run more innovative and efficient businesses with the latest tech, not just deliver a standard project.


Headquartered in the U.S., Cognizant serves 177 of the Fortune 500, and has enjoyed consecutive years of growth, so you'll never be short of finding your next gig with them. Plus you'll enjoy many of the perks you'd expect from one of the most admired companies in the world.


Skills & Requirements


• Design, deploy, administer, monitor, and enhance foundational Enterprise systems, including technologies such as Active Directory, Okta, networking, computer OS and hardware troubleshooting, Group Policy, DNS, DHCP, file & print services, Microsoft 365, AADConnect, and Email-related systems and concepts (Exchange, Mimecast, DMARC, BIMI)
• Implement and troubleshoot end-user computing functional and operational issues, including Windows, macOS, and iOS and various end-user softwares
• Expertise in gathering requirements from internal stakeholders and building SAML/OIDC/OAuth integrations using an identity provider (Okta preferred)
• Develop custom automations between disparate 3rd-party SaaS app APIs using Workflow automation platforms such as MS Flow, Okta Workflows, and Torii
• Strong experience with complex Exchange Online multi-domain environments building mailboxes, dynamic distribution groups, and supporting end-users with email-related issues and solutions
• Act as an authority on your domain expertise; combining expert-level proficiency with the ability to communicate clearly and collaborate to turn broad requirements into deliverable work items
• Collaborate with the Service Desk, IAM, Information Security, and other Site Support team members in the documentation and implementation of processes and procedures for software asset management for the enterprise system environments
• Author, maintain, and leverage automation scripts with languages such as PowerShell, Python, JSON, XML, etc.
• Diagnose and resolve issues while identifying recurring problems or processes that can be remediated through automation
• Produce, maintain, and update knowledge base documentation, runbooks, and SOPs
• Perform and provide progress on project deliverables, tasks, and milestones, as well as provide project documentation such as Built-As, architecture diagrams, and runbooks
• Work directly with business stakeholders, technical staff, and project teams to identify, analyze, design, test, and implement new systems or improvements to existing systems and associated procedures
• Maintain current knowledge of solutions available to perform inventory, monitoring, updates, and ongoing maintenance for the organization's IT systems
• Review system and software releases for new functionality and test to optimize existing systems, processes, and integrations accordingly
• Work with leadership to gather ROI and complete whitepapers to justify purchase approval
• Work with team members to schedule and report upon the execution of testing and validation efforts as part of a formal release ITIL Change Management process
• Keep ahead of emerging trends, understand business area opportunities and challenges, process or system impacts to all related business or systems areas when designing recommended solutions to achieve business objectives
• Perform other duties as assigned


Benefits/Other Compensation


This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).


Why Hays?


As Cognizant's chosen recruitment partner we have this role exclusively, so you will work with a professional recruiter who has intimate knowledge of Cognizant, the role, the Information Technology industry and market trends. Your Hays recruiter will lead you through a thorough screening process to understand your skills, experience, needs, and drivers and so can keep you in mind when future gigs like this come up with Cognizant. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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