Provides senior level support to faculty, staff and students on five operating systems and associated hardware and software.
Provides support to the academic public regarding intrinsic operating systems problems.
Analyzes and resolves the more complex computer programs or problems that cannot be resolved by less experienced user services specialists.
Provides informal hands-on training to users on the use of computers.
Develops and maintains current technical documentation and on-line helpfiles in Support Services.
Develops and may present short courses designed to introduce users to hardware and software supported by Support Services.
Participates in the development of software for Support Services on an as-needed basis.
Conducts projects to install or evaluate software or procedures in its use.
Provides support for printers and printer queues on the UH network.
May provide training to faculty, staff and/or students in a formal classroom environment.
Performs other job-related duties as assigned. EEO/AA Bachelors and 3 years experience
Requires a thorough understanding of both theoretical and practical aspects of an analytical, technical or professional discipline; or the basic knowledge of more than one professional discipline. Knowledge of the discipline is normally obtained through a formal, directly job-related 4 year degree from a college or university or an equivalent in-depth specialized training program that is directly related to the type of work being performed. Requires a minimum of three (3) years of directly job-related experience.
Additional Job Posting Information:
Department is willing to accept experience in lieu of education
Department is willing to accept education in lieu of experience
Position is primarily located at the central campus and will relocate to the UH at Sugar Land instructional site before or by 2025.
This position may be eligible for Alternative Work Arrangements after training is complete.
