As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving machines, we drive our growth and design excellence by staffing our teams with individuals who are innovative and always looking for the next great idea. If you share our vision and view yourself as an independent, creative thinker, we invite you to join our team in this exceptional role located in Woodcliff Lake, New Jersey..

The Customer Relations Special Product Investigations (SPI) Administrator will be responsible for processing, data entry and distribution of SPI cases, which involves handling highly sensitive safety-related customer claims and internal escalations. The Administrator will thoroughly review and investigate various inquiries and claims to determine their suitability for processing under the SPI protocol. The Administrator will aptly assign SPI cases to team representatives to ensure that sensitive customer issues are dealt with promptly and accurately.

The role will maintaining comprehensive files, forms, processes and perform necessary accounting tasks such as check requests and vehicle reacquisitions. They will monitor active requests and expedite when necessary to mitigate negative exposure for the BMW Group while upholding customer satisfaction and loyalty.
Additionally, the role will collaborate with the Legal and Engineering departments to review vehicle and case dispositions, coordinate repairs, and support with various reporting tasks.

The Special Product Investigations team strives to investigate and resolve claims in a fair and expeditious manner and the Customer Relations SPI Administrator plays a crucial role in supporting the process and team.

Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:

• Medical, Dental, and Vision insurance

• All with options for $0 Employee contribution

• 401(k) with Company match

• Retirement Income Account (RIA)

• Employee vehicle program

• Bonus eligibility

• Paid Parental Leave of up to 6 weeks

• Paid Time Off in addition to Company paid holidays where eligible

• Hybrid work environment

• Voluntary Benefits to fit your needs

The pay range for this role is: $53,303.00 - $62,482.00

The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.

Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.

At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Requirements:

• Bachelor's degree preferred or equivalent work experience.

• Dealer Automotive/ After-sales experience or 2-4 years customer relations automotive experience.

• Experience in Sales Force or equivalent CRM database.

Preferences

• Excellent written/verbal communication skills.
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• Strong organization skills.

• High motivation

• Team player