The Senior System Analyst oversee and manage all verification and testing activities, ensuring progress according to time plan, consistency in test scope and approach. The selected candidate will manage multiple testing of different projects and different 3rd party function/interface providers. As well establish guidelines on testing documentation, scope planning, issue documentation and classification and ensure consistent execution.
Key Responsibilities:
Creation overall test plans, resource requirements and time plans for all Aftersales verification topics including cooperation with project managers within the department as well as the test team in Munich.
Consistently measure progress, define improvement opportunities and implement where appropriate and possible.
Report on verification progress, issues identified and provide assessment of criticality to project managers and provide an overall evaluation of software quality of tested applications.
Report, discuss and follow up identified issues with Munich; escalate critical issues to Operations Manager for expedited solution.
Advise and train system analysts on testing methods, new features in ISPI applications, new test tools.
Plan and document testing scenarios, test cases for the application and system tests of ISPI Next applications within the ISPI Next application environment, including interface tests to internal and external interface partners, for both positive and negative test scenarios.
Verify new functionalities work as required within the US dealer environment
Analyze and document defects in HP ALM and manage issues throughout the bugfix process, involving local business units, local IT and business units and IT in Munich.
Prepare release and support documentation.
Assist project managers in creation of training documentation.
Execute comprehensive test plans within the defined time plan and document progress in HP ALM
Analyze new user requirements and convert into detailed system specification. Review external/outside system proposals for new requirements and ensure business requirements are fulfilled, document assessments and propose improvements.
Prepare and update information flow / network charts
Review dealer operations setup with regards to ISPI system landscape and document assessment.
Act as local support to investigate critical system issues and assist local and central IT organization in rectification.
Oversee installation and configuration of ISPI system environment as outlined in ISPI handbook at retailers and internal locations.
In support of BMW of North America's business objectives, this position requires regular attendance at a BMW office with remote work capability (hybrid). In-office days may be assigned by the line manager.
Join the BMW North America team and enjoy a high-performance Total Rewards package that may include:
Medical, Dental, and Vision insurance
All with options for $0 Employee contribution
401(k) with Company match
Retirement Income Account (RIA)
Employee vehicle program
Bonus eligibility
Paid Parental Leave of up to 6 weeks
Paid Time Off in addition to Company paid holidays where eligible
Hybrid work environment
Voluntary Benefits to fit your needs
The pay range for this role is: $105,213.00-$123,780.00.
The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Requirements:
Bachelor's degree in computer science, Engineering, Business - or equivalent work experience
5-10 years' experience in wholesale/retail in an OEM- preferably in an Aftersales or Information Technology area with specific areas including service processes, good knowledge of retail processes (esp. Aftersales and Service)
3-5 years' experience leading teams and managing external vendors
Solid technical, management, and instructional skills.
Experience influencing internal and external business partners
Experience convincing dealer forum committees and dealers body to adopt new service technology
Experience presenting business cases to management circles and dealer forum committees for approval
Preferences:
Expert knowledge of HP ALM, Confluence, JIRA
Expert knowledge of APIs (XML, REST, JSON)
Advanced knowledge of IT network administration
Advanced knowledge of database schemas and systems (Oracle, SQL, Postgres)
Advanced knowledge of programming frameworks and languages (Java, .NET, C#, C++)
