We are currently offering an exciting opportunity to join the U.S Customer Operations team in the role of Rebate Analyst. This role will support contract and rebate administration as well as provide outstanding customer service to our valued Zoetis customers. We are looking for highly motivated candidates with a strong work ethic, attention to detail and excellent communications skills.
PRINCIPAL JOB DUTIES (Describe key job responsibilities required to fulfill the major purpose of the job.)
This position is responsible for Zoetis contract administration and rebate processing to include:
Customer, pricing and contract set up within the Zoetis Vistex Rebate systems.
Support all aspects of the Leaders' Edge program.
Payment and reconciliation of rebates in accordance with Zoetis program terms or customer agreements.
Accurately process, review and prepare customer rebate statements for mailing.
Prepare sales reporting to Sales, Finance and Marketing in support of Zoetis customer agreements which include pricing, strategic and cross-species cross portfolio programs.
Work with Zoetis Sales Representatives to resolve issues related to customer agreements, account structure and rebate payments.
Respond to Zoetis customer and field force inquiries related to contracts, rebates, reporting and payments through email and phone support.
Perform customer data and related supplier maintenance.
Review and provide feedback on contracts/rebate programs in development to ensure that they can be executed.
Demonstrate Zoetis leader behaviors and act as team player in support of all operational responsibilities.
Understands customer expectations, timely turnaround, accuracy and maintains a high level of customer service in challenging situations
Ensure audit, SOX and other compliance requirements are being met.
Required Job Related Candidate Qualifications (E ducation, Experience, Skills)
Bachelor's Degree in Accounting, Finance, Business or related field preferred, or 4 years of experience in industry.
Minimum of one-year experience in a customer oriented, contract management, pricing or comparable position.
Proficient in Microsoft Office - advanced Excel skills required.
Knowledge of Zoetis accounts, products, pricing and promotions.
Process oriented; able to contribute in creating new procedure.
Excellent analytical and organizational skills.
High degree of accuracy and attention to detail.
Demonstrated strong communication and problem-solving skills.
Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing.
Enthusiastic and engaging with customers in all encounters.
Ability to work independently and effectively coordinate multiple priorities.
DESIRED QUALIFICATIONS:
Access proficiency desired.
Full time
Regular
Colleague
Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.
Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of "@zoetis.com". In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.
