Job Description:

Job Description Summary

Job Overview: Assist incoming and outgoing guests in transporting luggage to and from guest rooms.

Job Description

Essential Duties & Responsibilities:

• Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.


• Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.


• Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances, or dissatisfied guests.


• Promote team work and quality service through daily communications and coordination with other departments.


• May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.


• Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company; delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.

Qualifications and Requirements:

High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Carrying, pushing, or lifting items weighing up to 100 pounds


• Moving about the public areas


• Handling objects such as luggage


• Bending, stooping, kneeling


• May be required to work nights, weekends, and/or Holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

For information on Sonesta, visit our Web site at www.sonesta.com

Sonesta Resort is an Equal Employment Opportunity Employer

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance


• Health Savings Account with Company Match


• 401(k) Retirement Plan with Company Match


• Paid Vacation and Sick Days


• Sonesta Hotel Discounts


• Educational Assistance


• Paid Parental Leave


• Company Paid Life Insurance


• Company Paid Short Term and Long Term Disability Insurance


• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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