Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.
Compensation Range
Hourly: $20.45 - $23.80 (Amount based on relevant experience, skills, and competencies.)
About This Job
The Utility Collector is responsible for a variety of tasks with the assigned department in Loss Containment. Tasks may include, but are not limited to, making outbound collection attempts, following up on escalations or other "special handling" tasks. The role requires attention to detail, strong organizational skills, and the ability to prioritize and pivot from task to task.
Essential Functions
Maintain information on deceased accounts
Review assigned workgroups
Act as subject matter expert and assist with new hire training
Monitor team voicemail and shared outlook mailbox
Move funds using internal systems, such as Universal Maintenance Database
Handle escalated calls as needed
Perform other duties as assigned
Credit refunds for charge off and deceased accounts
Track deceased dollars within collection management software
Maintain SCRA validation and account maintenance
Validate agency debt and disputes
Review, analyze and fulfill lien release requests
Review ChexSystems disputes and update as needed
Knowledge Skills & Abilities Required
Strong understanding of collection management software like TSYS, SHAW, DM9, etc.
Excellent customer service skills
Informal leadership skills with desire and ability to mentor team members
Ability to maintain a high degree of confidentiality
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Strong level proficiency with Microsoft Word, Excel and Outlook
Education & Experience
High School Diploma or equivalent combination of education and experience required
2+ year collections experience required
1+ year skip tracing and/or credit bureau experience required
2+ years post charge-off collections experience preferred
Public Notary registration preferred
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Collector Utility job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.45 to $23.80 per hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
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Location: 811 Main St, Kansas City, Missouri 64105
