Job Description:

At Dura-Line, an Orbia business, we create solutions that better connect people and information across the globe. We are the leading manufacturer and distributor of telecommunications conduit, cable-in-conduit and other high-density polyethylene (HDPE) and connectivity infrastructure solutions that serve telecommunications, transportation and network electrical markets.

Pay rate: $45/hour

Schedule: Mon-Fri 9am to 5pm

The position of IT Field Service Analyst is responsible for the support of end user services for Dura-Line , a division of Orbia, a $7B+ global organization. This is an onsite role is based out of Elyria, OH . Most of the support for the additional locations will be via remote tooling, however the position is expected to travel to nearby sites several times a week as required or as per agreed schedule.

The position will be required to work at a high level of independence, as it will report to the Global IT Services Manager in the USA. The ability to work without daily supervision and achieve results are therefore essential.The daily activities will include supporting the end users with their IT incidents and requests, including providing guidance on how to use IT applications.

This is a contract position for 6 months with the possibility of an extension

The Technical Support Specialist will:

• Ensure that all IT systems within the locations are operating within normal service levels.
• Manage third party vendors, to ensure that they are delivering services as per agreed contracts.
• Work on special projects to deliver enhancements to the Dura-Line IT infrastructure.
• Ensure that the IT Service Management system is maintained and updated.
• Escalate issues to the Dura-Line Global IT support teams.
• Be able to troubleshoot issues with computer hardware and software
• Must be able to quickly learn new skills and technologies and work independently/autonomous
• Be able to plan and deliver results according to plan

Required Education and Qualifications:

• 3-5+ Years within an IT support role that is end user facing
• University Degree in the field of computer science or equivalent work experience
• Highly proficient in Microsoft Excel

Required Knowledge and Skills:

• Excellent IT troubleshooting skills
• Knowledge of managing Active Directory
• Knowledge of Microsoft products (Windows 7 & 10, Windows Server, MS Office Suite & Office 365)
• Knowledge of IT administrator processes and able to handle multiple tasks and urgent deadlines
• Knowledge of Apple MAC computers
• Understanding of networking, servers & telephony systems
• Understanding of managing Incidents and Requests via an ITSM platform
• Have experience deploying and managing computers in an enterprise environment, troubleshooting network, server, and telephony issues
• Self-motivated & results driven
• Strong organization skills, able to prioritize, execute tasks and make sound decisions with the ability to deliver on commitments
• Excellent communication skills in English

Desirable Experience or Knowledge:

• SAP End User GUI
• Virtual Server Management (VMWare or Hyper-V)
• Networking Solutions (Cisco, Cisco Meraki or FortiGate Firewalls)
• Experience with ERP (SAP) preferred, but we will train if needed
• Experience with Service Now preferred, but we will train if needed
• ServiceNow ITSM Platform
• Certification in ITIL Foundation over higher
• Experience of working in manufacturing environment

As a TL 9000 and ISO 9001 rated manufacturer, Dura-Line takes pride in our state-of-the-art quality products and is recognized as a key partner with all of the major telecommunications companies worldwide.

Orbia Dura-Line has 1,700 employees and 17 manufacturing facilities across the U.S., Canada, India, Oman and Europe, serving over 50 countries through a global sales and distribution network.

All employees are subject to pre-employment Background Check and employment is contingent upon successful clearance results. Dura-Line is proud to be an equal opportunity employer, encouraging diversity in the workplace. If you require assistance or a reasonable accommodation, please contact Human Resources. All qualified applicants will receive consideration for employment without discrimination on any characteristic protected by law.

Apply Now