Posted in General Business 26 days ago.
Type: Full-Time
Location: Woodcliff Lake, New Jersey
The Technical Support Engineer (TSE) is responsible for providing technical assistance to BMW Centers via the Service Managers, Shop Foremen and Dealer Technicians through the use of TSARA, email, telephone and on-sight Center / Dealer visits for escalated issues and to internal BMW Departments.
The individual also needs to reply to TSARA Cases, emails and telephone efficiently and professionally. Closing out all TSARA Cases on problems that have been resolved and escalate trends or unresolved issues to the TSM and National Departments after an onsite inspection has been performed is also part of the job duties while ensuring that all technical assistance information provided to the Center / Dealer is documented in TSARA.
The TSE will provide immediate on-site assistance to Centers with issues that cannot be resolved and schedule regular visits to ensure that all Centers are following the BMW Service Quality best practices and fixing vehicles right the first time and other Market Team / Regional Management initiated directives.
You will also work with their Centers from a consultative perspective to be sure each reaches an appropriate level of customer satisfaction when cars are repaired in the workshop. Additionally, the TSE will perform vehicle inspections and provide feedback on:
The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
At BMW, we are driven by diversity, equity, and inclusion. We are proud to be an Equal Opportunity Employer and are welcoming of all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran statusRequirements:
BMW of North America
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BMW of North America
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