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About the Opportunity:
The Regional Installation Coordinator is responsible for supporting the delivery, installation, reverse logistics, and inventory aspects of operations and logistics. Responsibilities will include managing the 3rd party's efficient, cost conscious, customer-oriented installation schedule. This role will manage all quality metrics of their assigned area while facilitating the communications and flow of information from all 3PLs to inside customers and any other interested party. This position will be required to actively manage regional installation providers through the completion of the install. Must display a sense of urgency, which may require work outside of normal business hours, and act in an efficient and decisive manner.
PRIMARY RESPONSIBILITES:
Manage the Life Fitness installation schedules for a specified high-volume customer base in the United States and/or Canada, including the execution of various reports to complete an Open Order Report for use by the 3PL Installation companies.
Manage reporting to drive metric adherence from our installation partners. Prompt communication to ensure processes are completed timely to drive OTIF (On time, In Full) metric quality.
Manage all 3PL Installation companies in accordance with their contract / rate sheets, with a strong focus on cost reduction
Make decisions on labor and equipment resources, and scheduling extractions
Ensure customers are receiving communications from the 3PL partners before equipment is shipped to verify ready dates, site surveys, and special requirements
Effectively communicate installation schedule throughout the department, work closely with other members of the Customer Operations group
Work closely with Logistics Coordinators that manage transportation within Customer Operations team to successfully consolidate the shipping of customer orders and / or direct shipments
Work closely with the 3PL providers to ensure proper communication of schedule changes, equipment issues, and installation issues
Assist the 3PL in determining labor needs required prior to each installation and determining equipment requirements and as necessary
Assist in managing all aspects of reverse logistics including returns inventory and proper inventory disposition for a specified / assigned region
Perform weekly audits of 3PL billing
Provide training and mentoring to new hires and others as required
Act as the Subject Matter Expert for all Operations and Logistics needs within Customer Operations
All other duties as assigned
QUALIFICATIONS/SKILLS:
1 to 5 years operations and logistics experience preferred.
1 to 5 years Vendor management preferred.
1 to 3 years financial management, contract management, rate / quoting preferred.
Proficiency in Microsoft Office Suite (Word, Excel).
Strong written and oral communication skills.
BA/BS preferred.
Proven decision-making and critical thinking skills.
Strong customer service, analytical and Oracle ERP skills.
Ability to multi-task and prioritize in a fast-paced environment.
Want to take the next step in your career?
Life Fitness takes pride in our talented employees and believes in providing opportunities for further growth and advancement. We encourage you to test your strengths, push your limits, and unleash your potential. If you feel the position is right for you, we invite you to apply. We'll work with you closely to support you throughout the hiring process. If your CV/ resume shows that your skills and experience have synergy with the job description, then we'll hop on a call to get to know you and your experience and discuss the position in more detail. If it's not the right opportunity this time, we'll always let you know.
Life Fitness is an affirmative action-equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Life Fitness complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.
There continues to be a significant increase in phishing attempts across all industries where fraudsters are impersonating real employees and sending fictitious job offers to applicants in a scheme to obtain sensitive information. Please note that Life Fitness will never ask for your financial information at any part of the interview process, including the post-offer stage, and will only correspond through "@lifefitness.com" or "@indoorcycling.com" domain email addresses or "lifefitness@myworkday.com" for U.S. opportunities.
Life Fitness does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.
