Customer & Commercial Operations Senior Communication Manager, North America
This position reports to Strategic Ops and Customers Comms Leader and is based in Skillman, NJ
Who we are
At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson's and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours. For more information, click here.
Role reports to: Strategic Ops and Customers Comms Leader
Location: Skillman, NJ
Travel %: 10%
Pay: $150,000 - $203,000
What you will do
The Customer & Commercial Operations Senior Communication Manager, North America is responsible for driving external and internal communication strategies that build thought leadership for the North America business. This individual will be responsible for delivering impact via events, customer partnerships, industry trade collaboration and proactive issues management, alongside a larger North America team. Development of internal employee communications strategies will also be required, working closely with business leaders to plan a variety of internal communications moments that motivate, energize, engage and align goals within the U.S. customer and commercial operations department.
Key Responsibilities
Partner with business leads and key cross-functional partners to develop integrated communication storytelling that will increase visibility and thought leadership for Kenvue North America customer and commercial operations organization
Collaborate with corporate affairs colleagues (e.g., R&D, brand communications, media relations, employee engagement, external affairs, etc.) to drive integration and synergies to maximize reach and impact inside and outside the organization for the NA business
Provide strategic communications counsel to the business and cross-functional team
Lead in the management and deployment of communications surrounding issues/crises to minimize risk and manage reputation
Responsible for helping manage agency relationships
Manage the end-to-end development of internal employee communications for the NA customer and commercial operations organization including but not limited to national sales meetings, town halls, virtual huddles & leader meetings talking points.
Report out regularly to help the team measure success of communication activities and prepare formal reports for senior leadership
Maintain knowledge on current and emerging communications trends and digital technologies, assesses the impact, and collaborate with management to incorporate into programming.
Qualifications
What we are looking for
Required Qualifications
A minimum of a Bachelor's degree is required.
Proven expertise in communications with at least 10 years' experience within a corporate environment or public relations agency
Exceptional written and verbal communication skills
A go-getter with a high attention to detail and the ability to prioritize and take ownership. Able to shift gears and acclimate quickly. Willingness to think beyond the tried and true to devise innovative ways to communicate, while aligning with goals and objectives.
Results driven strategic problem solver; ability to identify and prioritize key opportunities and implement change expediently.
Ability to interact effectively with individuals at all levels of the organization and work independently.
Knowledge of SharePoint, Microsoft Office 365 or similar digital content development and management platforms.
Desired Qualifications
Business Mindset: Has a strong understanding of corporate and operational business issues, and sharp business acumen. Uses business and market insights to support, advise on, and identify solutions.
Trusted Partner: Has an ability to engage and build strong working relationships with a range of stakeholders at varying levels, and is capable of motivating themselves and others to deliver outstanding results with or without hierarchical relationships
Digital Champion/Technology Advocate: Embraces and practices a digital mindset through encouraging and role modelling the use of technology.
Agile and Innovative: Leverages an agile and creative mindset to adapt to change and drives continuous process improvement, and proactive learning
What's in it for you
• Annual base salary for new hires in this position ranges from $150,000-$203,000. This takes into account a number of factors including work location, the candidate's skills, experience, education level & other job-related factors.
• Competitive Total Rewards Package*
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Employee Resource Groups
• This list could vary based on location/region
*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability.
