Associate Customer Consultant (R-16050) at Dun & Bradstreet

Posted in Information Technology 25 days ago.

Type: Full-Time
Location: Jacksonville, Florida




Job Description:

Why We Work at Dun & Bradstreet

Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,500+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers .

Responsible for successful Customer enablement and onboarding of Finance product solutions for customers requiring a standard onboarding experience. Responsible for delivering against and fulfilling contractual requirements for signed agreements with a lower contracted value for D&B products and services.

Essential Key Responsibilities/Job Summary

  • Own onboarding and implementation activities and work directly with customers to enable them to be up and running on new solutions as close to the point of sale as possible. Customers should understand the product, training options and can successfully use the product as a result of engagement during onboarding process. Conduct check-in with customer to review use of the solution within 30 days of onboarding.
  • Own helping customers upgrade to new solutions, including onboarding to move customers' data and/or activities to new solutions, ensuring customers can successfully use new solution. Be the point person for customer assistance during the onboard phase and work with tenured members of the team for difficult situations to triage and coordinate resolution.
  • Collaborate with customers and account team in a professional manner to ensure successful completion of onboarding of the customer. Own setting customer expectations for ongoing support and the successful transfer to the team who will own the relationship with the customer post onboarding through renewal.
  • Communication of activities: communicating status to customers and internal team members, updating Salesforce with status, escalating issues and asking for help when needed.
  • Ownership to resolution of roadblocks that are inhibiting successful use of the purchased solution during the onboarding phase.

    • Education/Experience and Competencies

  • College degree required and 2+ years relevant work experience.
  • Data abilities - Data and match analysis skills, understanding D&B's data (Matching, Linkage, DUNS numbering, scores), understand external data related to LOB use cases.
  • Ability to view, extract, transfer, store, recall and manipulate data files. Results oriented with proven ability to multitask and prioritize.
  • Must be experienced with Microsoft Office tools. (MS Word, Excel, PowerPoint)
  • Ability to train and transfer knowledge and skills to customers.
  • Be on forefront for product changes and continued learning.
  • Strong verbal, presentation & written skills required, with the ability to communicate to a variety of customer audiences.
  • Ability to problem solve.

    • Job Requirements/Essential Functions

  • Ability to sit, speak and operate telephone and/or computer for long periods of time.
  • Ability to handle pressure, stressful conditions, and conflict resolution.
  • Ability to work, day, evening and/or weekend hours as needed.
  • Ability to travel by any form of transportation (if yes, please specify estimated percent): _

    Benefits We Offer


    • Generous paid time off in your first year, increasing with tenure.


    • Up to 16 weeks 100% paid parental leave after one year of employment.


    • Paid sick time to care for yourself or family members.


    • Education assistance and extensive training resources.


    • Do Good Program: Paid volunteer days & donation matching.


    • Competitive 401k & Employee Stock Purchase Plan with company matching.


    • Health & wellness benefits, including discounted Gympass membership rates.


    • Medical, dental & vision insurance for you, spouse/partner & dependents.


    • Learn more about our benefits: http://bit.ly/41Yyc3d .


    All Dun & Bradstreet job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html and https://jobs.lever.co/dnb . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.


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    Equal Employment Opportunity (EEO): Dun & Bradstreet is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. View the EEO is the Law poster here . View the pay transparency policy here .


    Dun & Bradstreet is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Dun & Bradstreet and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to AcquisitionT@dnb.com. Determination on requests for reasonable accommodation are made on a case-by-case basis.






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