Schedule: Monday-Thursday 8:00 am - 5:00 pm, Friday 8:00 am - 1:00 pm
Our normal office hours are Monday-Thursday 8:00 am to 5:00 pm and Friday 8:00 am to 1:00 pm. However, work hours for this position vary based on location, patient schedules and clinic needs.
OBJECTIVE
In a positive and cheerful manner, serve as the patient and optometrist contact regarding appointment scheduling, billing procedures, out-of-pocket expenses and transportation requests.
RESPONSIBILITIES
Duties include, but are not limited to:
Using the electronic health record program, Next Gen, schedule various patient appointments for clinic exams and surgery procedures.
Obtain patient demographic information including address, insurance, transportation needs, and referral source.
After Insurance Eligibility Department provides information from patient’s insurance for procedures, call patient to advise them of benefits and any balance that may be due from patient. Arrange a payment schedule with the patient when necessary. Fill out a cash payment agreement if needed for patient’s appointments.
Provide knowledgeable, courteous assistance to optometrists and their staff members regarding surgery, referrals and billing procedures.
Answer incoming phone calls professionally and providing assistance in a helpful way.
Other related duties as required.
PHYSICAL ABILITIES
Able to sit for an extended period of time
Reach and stoop to file levels
Answer telephone
Acute hearing
Lift up to 50 pounds
Use keyboard
BENEFITS
Profit Sharing
401(k) Plan with generous 50% company match
Section 125 Flexible Spending Account (FSA)
Medical/Dental/Vision
Paid Holidays
Personal Time Off
Clothing Allowance
Continuing Education/Tuition Reimbursement
Group Life Insurance Policy
Voluntary Term Life
LifeBalance Employee Assistance Program
Bereavement Leave
Eligible for free refractive surgery
*Driving record and background check upon offer for employment
*Note: COVID-19 vaccine may be required per your state guidelines.
