ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide customer service in person, on the phone and via email; respond to questions, concerns and issues from customers and the general public; provide information to customers as appropriate; interpret, apply and explain policies and procedures related to assigned duties.
Perform outreach to encourage ridership on transit systems.
Provide office, clerical and administrative support to management personnel and other personnel in one or more departments as assigned.
Monitors online reservation system and electronic payment transactions (Square) for YARTS; including processing payments, reservation changes, refunds and transfers funds through PayPal. Produces monthly reports as needed.
Assists with reviewing onboard videos and documenting complaints and other incidents.
Plans, organizes and carries out administrative assignments; researches, complies and organizes information from various sources on specialized topics related to programs in assigned areas.
Regularly posts information, including agendas, reports, updates, announcements, service changes, and service delays on Facebook, YARTS website and other social media.
Track and issue commuter passes to agencies to be distributed to employees, students, etc.
Attends outreach events and monthly meetings with Betterez (reservation system).
Documents liquidated damages for monthly report and updates schedules on reservation system.
Type various drafts and finished documents from oral and written instructions; prepare and maintain records and reports related to assigned activities; prepare agenda materials; maintain a variety of files and records; gather data for reports as assigned.
Copy, format, proof, bind and file a variety of documents and correspondences; maintain office filing system and assist with organizing data and information related to assigned activities; prepare mailings for various projects as assigned.
Schedule and provide set-up for meetings as assigned; coordinates travel arrangements for department staff as necessary; serve as an assistant to various committees, commissions and boards as assigned; attend meetings as required; take and prepare minutes as assigned.
Assist with performing inventories of office supplies as assigned; schedule repairs for office equipment as needed.
Communicate with other departments and personnel, governmental and private agencies, outside organizations, customers and the general public to exchange information and resolve issues or concerns.
Operate a variety of office equipment including a laminator, copier, fax machine, computer and assigned software.
Perform related duties as assigned.

REQUIRED QUALIFICATIONS:

Education and Experience:

Any combination equivalent to: graduation from high school supplemented by college-level coursework and two (2) years of progressive clerical experience related to municipal government or a related field.

Licenses and other Requirements:

Valid California Class C driver's license.
Some incumbents in this classification may be required to be proficient in English and a designated second language and pass an oral and written proficiency test in a designated second language.

Knowledge of:

General principles and practices of customer service.
Standard office and administrative policies and procedures.
Applicable federal, State and local laws, codes and regulations.
Standard office procedures, practices and equipment.
Correct usage, grammar, spelling, punctuation and vocabulary in English and a designated second language.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Operation of a computer and assigned software.
Telephone techniques and etiquette.
Record-keeping techniques.
Basic math.

Ability to:

Provide clerical support to one or more departments as assigned.
Learn the policies, procedures and guidelines assigned area.
Maintain a high level of confidentiality.
Interact successfully with the public, in person and over the telephone.
Courteously respond to community issues, concerns and needs.
Interpret, explain and apply applicable laws, codes and regulations.
Work independently and as part of a team.
Operate a variety of office equipment including a computer and assigned software.
Prepare and maintain accurate records, reports and files.
Perform clerical duties such as filing, duplications and maintaining records.
Utilize a computer and assigned software.
Communicate effectively both orally and in writing.
Understand and follow oral and written directions.
Establish and maintain cooperative and effective working relationships with others.
Make arithmetic computations with speed and accuracy.

WORKING CONDITIONS:

Work Environment:

Indoor/Office environment, with occasional components of outdoor work related to events or activities.
Constant interruptions.
Driving a vehicle to conduct work.
Continuous contact with other staff; and regular contact with the public

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Dexterity of hands and fingers to operate a computer keyboard.
Seeing to read a variety of materials.
Hearing and speaking to exchange information.
Sitting for extended periods of time.
Lifting, carrying, pushing or pulling light objects.

The information contained in this job description is for compliance with the Americans with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed.