Deliver programming and other member services that meets the needs of the community and fulfill YMCA objectives. Coordinates use of facilities for program activities and events. Ensures proper maintenance and upkeep of all Ozarks facilities. Implements and ensures a high level of standards and safety in all programs and activities. Handle multiple tasks simultaneously. Proper completion of documentation where required. In all things be sure to keep the guests experience at the forefront of every duty completed. Provide excellent customer service to guests during the duration of their stay. Oversee general appearance of the front desk and the 4th floor lobby. Performs any and all secretarial duties deemed necessary by the Guest Experience Director. Completes all items on a daily checklist provided by the Guest Experience Director. Takes reservation calls, enters the same with 100% accuracy and confirms all details with guests before ending the conversation. Uses Y branded marketing. Performs all other duties as assigned.