About the Position:

Assist customers with digital banking products, applications, services and inquiries while providing superior customer service and supporting all aspects associated with keeping digital banking moving forward. 

Duties and Responsibilities:

• Proactively monitor and troubleshoot online Customer Service needs as it pertains to applications, enrollments, and digital banking issues via phone, email, and online Internet based systems, including social media


• Ensure documentation of issues in appropriate systems and ensure proper follow up


• Review inquiries for systemic issues and report to appropriate parties, following through to ensure resolution


• Maintain, process, and decision Online New Account application activity


• Assist digital customers with flow and questions related to Online Account Creation and Online Banking services vial all communication channels


• Follow Call Center protocols and manage dashboard


• Fulfill reporting and data requests for business analysis purposes


• Execute relevant mass communication customer notifications


• Maintain compliance with state and federal laws imposed on Financial Institutions, E-Banking and Social Media 

About Crescent Bank:

Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.

Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership

We are proud to offer the following key benefits:

·         Workplace flexibility for eligible positions

·         All the insurance programs you’d expect- health, dental, vision, life, disability, + more

·         Multiple types of paid time off

·         Retirement program with company contribution

·         Paid parental Leave

·         Tuition Reimbursement

·         Payroll on Demand- access your pay when you need it most.

Additional Information:

• 3-5 yrs Customer facing Banking experience, required


• 1-2 yrs Experience using Digital Banking back office tools, preferred


• 1-2 yeas of Call Center experience


• Web savvy with a genuine interest in all things Digital Banking


• Basic understanding of bug reporting/ticketing processes


• Proficient with various computer software and programs (Microsoft Office, Word, Excel, Adobe) 

Equal Opportunity Employer/Veterans/Disabled