Application Coordinator at Mass General Brigham

Posted in Other 13 days ago.

Location: Boston, Massachusetts

Job Description:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

Where you work:

Fully Remote

General Overview

The Application Coordinator reports directly to an Application Manager within the Inpatient, Ambulatory, or Departmental Application teams; s/he is part of a team dedicated to configuring, building, testing and activating the assigned application database. Applications include Emergency, Clinical Documentation, Obstetrics, CPOE/eMar, Inpatient Pharmacy, Oncology, HIM, OR, Anesthesia, Radiology, Home Health.

Principal Duties and Responsibilities

• Coordinate and manage day-to-day clinical, revenue cycle and technical BCA activities involving PeC Application Coordinators, Information Systems and Entities

• Responsible for all project management activities including; project planning, resource planning, status reporting, and communication across teams and Entities

• Supports key BCA deliverables including current state site inventory capture, reporting build and validation, device identification and application deployment, BCA configuration and report routing, and BCA technical dress rehearsal

• Develops and maintains enterprise downtime policies and procedures, enterprise downtime forms, tip sheets and materials

• Facilitates and ensures that project teams complete work assignments in accordance with an established project timeline

• Provide on-going project status reports to management, user groups, project steering committee and executive leadership

• Identifies, resolves, and escalates issues to Partners eCare Clinical Program & Services Director as needed.

• Provide quality customer service and serve as an exemplary representative of Partners eCare

• On-going communication, feedback and follow-through with customers and executive leadership

• Troubleshoots and triages production issues to reach resolution. Workday and possible off-hour on-call responsibilities

• All other duties as assigned



• Bachelors Degree in Business, IT, Healthcare, or related required. Clinical degrees desirable.
• Minimum of 5 years related experience, including experience with healthcare clinical systems.
• Solid understanding of clinical workflow relevant to assigned application team.
• Must have experience in developing and integrating business processes.
• Epic Certification desired or must obtain Epic Certification as outlined by program requirements.


• Ability to apply clinical workflow to the design of information systems.
• Understanding of change management techniques, and the ability to apply them.
• Strong verbal and written communication skills.
• Strong problem solving and negotiation skills.
• Ability to effectively conduct meetings, both formal and informal including departmental and clinical user meetings. Can lead and facilitate small-medium working sessions with all levels of staff.
• Self-motivated, independent and possesses the ability to learn quickly
• Ability to successfully negotiate and collaborate with others of different skill sets, backgrounds an levels within and external to the organization
• Demonstrated ability to assimilate and understand new software releases and succeed in a changing environment
• Ability to build consensus across teams, with staff and leadership.
• Ability to review project deliverables for completeness, quality, and compliance with established project standards.
• Ability to document and communicate the status of progress against plans, taking corrective action as necessary

Working Conditions

• Office setting, with some local travel between Partners Healthcare System sites.
• On call coverage
• Some travel for training

Supervisory Responsibility

• No staff; provides guidance to less seasoned and new staff.

Fiscal Responsibility

• Demonstrates fiscal responsibility by effectively using Partners resources.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

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