Practice Assistant II, Newborn Medicine at Brigham & Women's Hospital(BWH)

Posted in Other 9 days ago.

Location: Boston, Massachusetts





Job Description:

*SIGN-ON BONUS ELIGIBLE*




Overview:



The BWH Department of Pediatrics is seeking a Practice Assistant II for the Center for Child Development. This role supports the Center's clinical team, which is dedicated to delivering comprehensive developmental support and follow-up care for newborns and their families. The Practice Assistant II plays an essential role in ensuring efficient department operations, high-quality patient service, and support for clinical and administrative activities.



Key Responsibilities:



• Coordinate and schedule patient appointments, ensuring efficient follow-up and coordination with other clinics and services.


• Ensure thorough and efficient cleaning and preparation of rooms between patient visits. This includes disinfecting surfaces, changing linens, restocking supplies, and ensuring the room is orderly and ready for the next patient. These tasks are crucial in maintaining a clean, safe, and welcoming environment for all patients and staff.


• Conduct check-in and check-out procedures, manage patient flow within the Epic system, and facilitate timely room turnover to maintain an efficient care environment.


• Act as a primary point of communication for patients, families, and healthcare providers, managing interactions via phone and the medical record Patient Gateway portal.


• Manage patient referrals, obtain prior authorizations, and send appointment reminders to ensure a smooth care continuum.


• Provide administrative support during clinic sessions, participate in weekly NICU discharge planning rounds, and contribute to optimal patient outcomes.


• Organize monthly staff meetings, manage supplies, and perform clerical duties to support the center's operations.


• Serve as the reception point for the Center for Child Development, assist with calendar management, and coordinate meetings for division leadership.


• Adhere to HIPAA guidelines to ensure patient privacy and confidentiality.



Qualifications

Qualifications:



• High school diploma or equivalent required.


• Minimum of 2 years of experience in a medical or practice setting, with a preference for experience in pediatrics or newborn medicine.


• Demonstrated excellence in administrative support, with strong organizational, communication, and customer service skills.


• Proficiency in medical software systems, particularly Epic.


• Ability to work independently and as part of a multidisciplinary team, committed to providing exceptional patient care.



EEO Statement

BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.


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