Posted in General Business 30+ days ago.
Type: Full-Time
Location: Johnstown, Pennsylvania
Division or Field Office:
Johnstown Claims Office
Department of Position: Corporate Claims Department
Work from:
Johnstown Claims Office Salary Range:
$38,562.00-$61,600.00*
salary range is for thislevel and may vary based on actual level of role hired for
*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.
At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.
Benefits That Go Beyond The Basics
We strive to be Above all in ServiceĀ® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:
Position Summary
Performs complex claims support and administrative activities for various disciplines.
Duties and Responsibilities
Performs more complex claims support and administrative activities for various disciplines.
Duties and Responsibilities
Performs complex support and administrative functions, including but not limited to preparing and processing claims documents and information within established procedures and supports third party relationships and processes.
Handles financial transactions within established procedures.
Trains and mentors.
Performs various system-related tasks; assists in resolving systems problems.
Assists claims personnel with various activities, as required.
Provides inbound and outbound phone support and responds to inquiries from customers, escalates as appropriate.
Coordinates administrative tasks supporting business activities.
Assists supervisor with various tasks including setting schedules and assigning work.
Greets, screens, and directs visitors to appropriate personnel.
The first 6 duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.
This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.
Competencies
Job-Specific Knowledge
Values Diversity
Nimble Learning
Self-Development
Collaborates
Customer Focus
Cultivates Innovation
Instills Trust
Optimizes Work Processes
Ensures Accountability
Decision Quality
Qualifications
High School Diploma or related experience and four years' customer service in a professional setting, administrative, claims support or office experience, required.
Associate or bachelor's degree preferred.
Advance knowledge of word processing, spreadsheet, presentation, email, and calendar scheduling software required.
Ability to type a minimum of 45 words per minute and 100 net data entry keystrokes per minute preferred.
Experience in the insurance industry and completion of insurance designations or classes or certificate in Supervisory Management (SM 18 & SM 19) preferred.
Travel for business and training required.
Valid driver's license preferred.
Physical Requirements
Lifting/Moving 0-20 lbs; Frequent (50-80%)
Lifting/Moving 20-50 lbs; Occasional (
Ability to move over 50 lbs using lifting aide equipment; Occasional (
Driving; Rarely
Pushing/Pulling/moving objects, equipment with wheels; Frequent (50-80%)
Manual Keying/Data Entry/inputting information/computer use; Frequent (50-80%)
Climbing/accessing heights; Rarely
Nearest Major Market: Johnstown
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